How do I review my proofs online? Yes, proofs for your order are available to view online in your account. After you upload files or make changes, a proof is generated so you… Read answer What happens after I approve proofs? Do I need to do anything else before printing starts? After you approve the proofs, there is one more step: you must authorize the order to send it to print. Approval alone confirms the artwork,… Read answer Can I place recurring orders every month with different files? Yes, you can place a new order every month and swap the file each time. Recurring monthly orders are not a problem. Submit a fresh order eac… Read answer How do I submit a quote request for multiple custom projects? For custom project quotes, email the estimating team with your details and attached files describing what you need. You can include more tha… Read answer How do I submit files for a custom quote if the online form isn't working? If the online quote submission is not working, reach the sales team directly by phone or email instead. They can take your files manually an… Read answer How do I approve my online proofs after receiving them? Approving your online proofs takes a few clicks in your account, and one important follow-up step. Log into your account and go to Online Pr… Read answer How do I check on my proofs? Your proofs are available on your order page, where you can view them any time. Open the order to see the current proof. Check the layout, t… Read answer If I need multiple shipments to different addresses, do I have to place separate orders? Yes. Shipments going to different addresses need separate orders so each destination is handled correctly. Place a separate order for each s… Read answer What should I do if my proofs are incorrect? If a proof does not look right, you do not have to accept it. Rejecting the proof reopens the file so you can send a corrected version, and … Read answer How do I review my design before it goes to print? Every order gives you a digital proof to review before it prints, so you can confirm the layout matches what you expect. The proof reflects … Read answer How can I share proofs with someone else for approval? There is no built-in shareable proof link, so proofs are meant to be reviewed inside the account they belong to. If a colleague or client ne… Read answer What happens when I accept online proofs-do I need to take any additional action? Accepting the proof is only the first half of finalizing an order. After you accept, there is one more step to actually push the job into pr… Read answer What should I do with the sample after it's approved? When a physical sample is used for approval, only the approved sample needs to come back, paired with the signed approval sheet. That signed… Read answer Can I place two separate orders at the same time? The cart is designed to handle one order at a time, so you cannot check out two distinct orders in a single transaction. Finish or clear the… Read answer How do I print on only one side of a card? Single-sided printing is controlled by the color option you pick at checkout. Choosing the 4/0 setting prints full color on the front and le… Read answer Do I need to place separate orders for different product types? Yes. Each product type runs on its own specs, stock, and production path, so different products are ordered separately rather than combined … Read answer Can I make changes to my design after submitting it for proofing? Yes, you can still make changes after a file is submitted for proofing. Reject the proof, explain what needs to change, and upload the corre… Read answer Can specification changes affect my price and timeline? Yes. Changing the specs of an order can shift both the price and the production schedule, since size, stock, quantity, and finishing all fac… Read answer Can I make changes to my design after I've already ordered? Whether you can edit after ordering depends on who controls the file. If you have the order PDF and the tools to edit it, you can update the… Read answer What should I do if my proofs don't look correct or if I need changes? If a proof is off, use the reject option and describe exactly what needs to change. Detailed comments help a technician fix the file correct… Read answer What happens if I want to change my file after proofs are generated? Yes, you can swap in a new file even after proofs have been generated. Uploading a revised file triggers a fresh proof so you review the cor… Read answer What happens if I need a quantity that isn't listed on your standard options? Most orders are placed at the standard quantity tiers shown on the product page. There are only rare cases where an in-between quantity is p… Read answer What is the minimum quantity required per design for custom cards? Custom card orders carry a minimum quantity per design, and a single order cannot be split into mixed quantities across several different de… Read answer What if the quantity I need isn't listed on the website-like 60 units when only 50 or 100 are shown? When the exact quantity you want is not offered, the order is generally billed at the next tier up rather than at a custom count. Support ca… Read answer
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