Can I request a specific quantity that's lower than the standard minimum? Yes, a quantity below the standard minimum can sometimes be arranged. These requests are handled case by case rather than through the standa… Read answer What if I need a quantity that isn't listed in the price calculator? If the calculator does not list the quantity you need, the team can quote it manually. In most cases the price rounds up to the next availab… Read answer What happens after my files pass technical review and go into production? Once your files clear technical review and the job enters production, there is nothing more you need to do. The system keeps you posted by e… Read answer Can I skip the approval/proofing process and go straight to production? Yes, you can choose to go straight to production instead of waiting on online proofs. It is a trade-off between speed and a final visual che… Read answer What file and approval deadlines do I need to meet for rush orders? Rush deadlines are tied to your desired delivery date and the product's lead time, so there is no single cutoff for every order. Getting fil… Read answer How long do I have to approve my proofs? You have a limited window to review and approve a proof once it is posted, and a reminder is sent if action is still needed. The exact windo… Read answer What is the Straight To Production option? Straight To Production is an ordering choice that skips the proof approval step. You will not receive a proof to review. Instead the file re… Read answer Can I skip the proofing stage and go directly to production for a reprint? Yes, you can skip proofs on a reprint when you are not changing anything and do not need to review the file again. Since the artwork already… Read answer Should I review proofs before production begins? Yes. Reviewing your proof before production is the recommended step, since it is your chance to catch issues while changes are still easy to… Read answer How long does it take to set up proofs for multi-part orders? Multi-part orders need each component set up as its own proof, so they take a little longer to prepare than a single-piece job. The full set… Read answer How accurate is the lead time stated on the website? Stated lead times reflect typical production, and in about 99% of cases orders ship within that window. They are estimates rather than guara… Read answer What approval deadline applies to rush orders? For a rush or next-day order, approve your proof as early in the day as you can. Late approvals do not get processed until the next business… Read answer How long does it take to receive updated proofs after I submit feedback? After you reject the initial proof and submit feedback, a technician works through your comments and the file before posting an updated proo… Read answer How long does it take to receive new proofs after I submit revisions? Once you upload a revised file and submit feedback through the Reject Proofs feature, a technician reviews the new file and comments before … Read answer How do I request a rush or expedited printing option? Yes, rush options are available, including 1-day printing on eligible products. Reach out to support to add a rush adjustment to your order.… Read answer How does the lead time work for rush orders? Rush lead time depends on the specific product and the turnaround option you choose, not on a single fixed number. Across the catalog, produ… Read answer What is the standard lead time for printing and mailing? A print-and-mail timeline has three stacked parts: production, mailing preparation, then USPS transit. Standard turnaround covers the printi… Read answer What is the typical production timeframe for specialty products like lenticular printing? Specialty products such as lenticular printing take longer than standard flat printing because of the layered animation setup and finishing … Read answer How long does production typically take for custom orders? Production time for custom orders varies by product and complexity, so there is no one number that fits every job. The biggest factor is whe… Read answer What is the production timeline for rush/same-day processing? Same-day rush lets an order finish within the same business day, but the clock only starts once two things are locked in: your proof is appr… Read answer What are the lead times for foam board products? Foam board products run on a 4 business day standard production time, with rush options available including a 1-day turnaround. Actual lead … Read answer What is the lead time for booklet printing? Booklet turnaround is driven by three variables working together, so the live estimate is always shown on the product page and again at chec… Read answer What is your standard lead time for printing projects? Standard production runs 5 business days for most printing projects. That figure can move depending on product complexity, customization, an… Read answer What is the typical production time for foam core counter cards? Standard production time varies by product, and foam core counter cards are typically handled as a custom order. For an accurate figure, con… Read answer
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