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General FAQ

34 answers about general faq.

Can we provide our own paper for you to print on? We are not able to print on customer supplied stock. All jobs are produced on our own materials, which keeps quality and color consistent ac… Read answer Do you apply Sales Tax to orders shipped outside of New York? No. Sales tax does not apply to any orders shipped outside New York State. Tax is only added where required for orders shipping within New Y… Read answer Do you do "gang run" printing? Some jobs run as a gang run, also called a combo run, where several jobs share one press sheet so setup costs are spread and prices stay low… Read answer Do you have a place where I can see the differences between all of the paper types? Do you have a place where I can see the differences between all of the paper types? Yes. For a basic overview of what we carry, visit our Pa… Read answer Do you have a referral program? Invite a friend is the 4OVER4 referral program: it pays coins on your friend's first order only, added once the order is paid, at 100 coins … Read answer Do you offer Messenger Service? Messenger service offers door to door delivery in Manhattan, Queens and Brooklyn for an added fee, quoted by distance and destination.… Read answer Do you offer any 100% PCW recycled paper options? A 13-point, 100% PCW recycled paper is offered on most of our digital and offset products, so you can print greener without giving up qualit… Read answer Do you offer any guidance on how to best use your products? Product pages, design and marketing guides and our Support Team all help you choose the sizes, stocks and formats that fit what you want to … Read answer Do you offer any recycled paper options? Most standard papers hold 30 to 40% recycled fiber, 14pt uncoated cover has 30% post-consumer waste, and 13pt uncoated cover is 100% recycle… Read answer Do you work on weekends? Saturday, Sunday and closed holidays are not production days, and offices close on weekends, so support replies fastest on weekdays.… Read answer Does 4OVER4.COM offer a "quality assurance"? When a job is unacceptable due to defects in workmanship, 4OVER4.COM reprints it and ships the corrected order to you at no additional cost.… Read answer Does your company sign Non-Disclosure Agreements or NDA's? NDA requests for confidential projects are handled case by case, so reach out to our Support Team with what needs protecting and the steps c… Read answer How can I access a coupon code which previously popped up on the screen? To use a pop-up coupon code, you need to copy the code while the pop-up window is still on screen. Once the window closes, the code is no lo… Read answer How can I access my account if I forgot my password? If you forgot your password, use the Forgot Your Password link at login, sign in with the emailed temporary password, then set a new one in … Read answer How can I change the email linked to my account? To change the primary email linked to your account, the update is handled by our team to keep your account secure. Reach out and they will t… Read answer How can I change the my password for my account? Change your password anytime by signing in, opening account settings and saving a new one, or use the forgot password link if you cannot log… Read answer How can I edit my notification settings? You control which notifications you receive from your account settings. Once you are signed in, you can turn each type of notification on or… Read answer How can I unsubscribe from your mailing list? Unsubscribe in one click with the green link at the bottom of any of our emails, though one already scheduled message may still arrive after… Read answer How long have you been in business? Online since 1999, we are among the very first online printing companies, with decades of hands-on experience in both digital and offset pri… Read answer How many coupon codes can you apply to an order? Only one coupon code works per order, since codes cannot be stacked or combined, so save any extra code for a separate order and enter it at… Read answer How much time does a custom quote estimate take to be answered? Simple custom quotes are usually answered within a few hours and complex projects within 1 to 2 business days, faster with full specs up fro… Read answer I have a promo code, can I use it? Promo and coupon codes are entered when you order, though some are limited to specific products or conditions and may not work on every orde… Read answer Is there a minimun run for offset printing? Offset printing starts at a minimum run of 250 pieces, and smaller runs print on high-end digital equipment that truly rivals offset quality… Read answer Is there anything I should bring with me when picking up an order? Bring your order number and a photo ID when picking up an order, so the team can quickly verify that it belongs to you before handing it ove… Read answer

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FSC Certified Printer #C013635
G7 Certified Color Accuracy
25+ Years Since 1999
150,000+ Businesses Served