Do I need to remove placeholder text like 'First Name, Last Name' from my design template? You are free to remove placeholder text like First Name, Last Name and design the piece however you like. The placeholders are only there as… Read answer Can I get a template for plastic cards before submitting artwork? Yes. Templates are available for products like plastic cards so you can format artwork correctly before you submit. Requesting one up front … Read answer Can I download a template as a PDF for my designer? Yes, PDF versions of templates are available for handing off to a designer. To get the right file, share a couple of details so it matches h… Read answer What file formats do you provide for design templates? Design templates and dielines are provided in more than one format so they fit different workflows. PDF works for viewing and printing, whil… Read answer What should I do if the template download tool isn't working or is loading slowly? If the template download tool is slow or not responding, you do not have to wait it out. The support team can send the files to you directly… Read answer Do you provide design templates for custom cards? Yes, we provide design templates for custom cards so your artwork is sized and set up correctly. Templates are offered for Adobe Photoshop a… Read answer How do I request a custom template that's not available on your site? If the template you need is not listed on the product page, the production team can build one for you. Send your request to the production d… Read answer Can I get help designing custom templates for bulk orders? Yes. For larger runs and custom projects, the team can help you plan and prepare templates so every piece lines up correctly across the full… Read answer Are design templates available for plastic identification cards? Yes. Blank templates are available for plastic identification cards, and they are the safest starting point for your design. Download the bl… Read answer Where can I find the template for table throws? Yes. Blank templates for table throws are available in the blank templates section of the site, listed under table throws. Download the one … Read answer Can I print on a CD sleeve with a window cutout? Yes, CD sleeves with a die-cut window can be printed. Build your order with the instant price calculator on the CD sleeves product page, and… Read answer Why does my mockup show blurred text on the back of my print? A little blur on the back of a mockup is almost always a preview limitation, not a sign of how the finished piece will print. The online pre… Read answer What are the space requirements for an address field if I want automatic merging? For orders that go through automatic mail merge, the address field needs enough clear space for the system to place addresses without a pers… Read answer Can you print custom items with variable data like QR codes? Yes, items with variable data such as unique QR codes can be printed. The key is supplying the changing information in a clean spreadsheet a… Read answer What do I need to provide to create a custom scratch-off product? A custom scratch-off product is built from two separate files: your printed design and a mask that defines the scratch area. Keeping them se… Read answer What should I do if I'm getting an error message when trying to create a QR code? If an error pops up while you are building a QR code, the fastest path to a fix is to capture exactly what you are seeing and hand it to the… Read answer What should I do if my QR code doesn't scan properly? If a QR code will not scan reliably, it has to be corrected before the job can print, since we cannot proceed with a code that does not func… Read answer Can I request that black ink be printed as true black instead of a lighter shade? Yes, you can ask for true, solid black rather than a washed-out gray, and the proofing stage is the moment to flag it. If blacks look light … Read answer What happens during the technical review process? After you place an order, your files go through a technical review before anything is printed. A file representative checks that the artwork… Read answer What are the correct panel dimensions for a folded card? Panel sizes on a folded card are not always a simple split of the flat dimensions. The fold type changes how much each panel should measure,… Read answer Can I change the orientation of my product from portrait to landscape? Yes, you can switch a product from portrait to landscape. The place to request it is the proof review stage, where your feedback goes straig… Read answer Can I stop production if I notice an error before printing? Yes. As long as your order has not gone to print yet, production can be stopped so you can correct a mistake. The important thing is to act … Read answer How do I provide variable data or sequential numbering for my print job? Jobs that need variable data, like sequential numbering on tickets or forms, run off a data file you provide. Supply the numbers or fields i… Read answer How do I specify the exact hole position on hangtags? Hangtag holes usually sit 1/8 inch to 1/4 inch in from the edge, and you can pin the exact spot yourself right in the artwork. Mark where yo… Read answer
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