Can I resubmit artwork after initial approval? You can still swap in updated artwork after an initial approval. Reach out with your order details and the team will help load the revised f… Read answer How do I request designer assistance for help with my design? Design help is available when you need a hand building or adjusting a file. Email the design team with your specs and they can put together … Read answer Can I submit replacement pages as print-ready PDFs, or do I need to provide the original design file? Replacement pages can be supplied as print-ready PDFs. You do not have to hand over the original native design file just to swap a page. Exp… Read answer Can I save my design and reuse it on a different product? Saved artwork lives in your account and can be reused across products. Design once and apply it wherever it fits. Save your design to your a… Read answer Will you keep my artwork on file for reorders? Your artwork is kept on file so reorders are quick. When you are ready to run the same design again, there is no need to start over. Approve… Read answer What support is available for designing my hooded long sleeve shirt? You are not on your own when designing apparel. Complimentary art support is available on the product templates, so the team can help you ge… Read answer Can I customize the design areas on hooded long sleeve shirts? Apparel like this gives you the full canvas to work with. All design areas are open, so you can decorate the whole garment rather than a sin… Read answer What areas of a custom sublimated product can I design and customize? Custom sublimated products print edge to edge across the whole surface. Every design area is open, so your artwork can cover the entire prin… Read answer How do I add text to my design? Adding text in the design tool is straightforward. The text control sits in the tool panel, ready to drop a new line onto your layout. Find … Read answer How do I find my saved designs? Everything you have saved is gathered in one place in your account. No need to rebuild a layout you already created. Log in and open your ac… Read answer Can I specify custom trim sizes or special printing instructions? Custom trim sizes and special requests are handled through order notes. When your exact size is not a listed option, order the nearest stand… Read answer What file formats and setup requirements do you accept for custom projects? For a custom quote, you can send your art files right along with the request. Attach them to your quote email and the team reviews them for … Read answer How can I verify my file resolution is high enough for my print job? You do not have to guess whether a file is sharp enough. The file rep team checks resolution during the proof process and flags anything tha… Read answer What is the Safe Zone on my product template and can artwork bleed outside of it? The Safe Zone is the printable area of your template, shown in green. Anything meaningful should sit inside it, because artwork outside that… Read answer What happens to the red trim line and green safety lines when my file is printed? The colored guide lines on your proof are for reference only and never print. You do not need to strip them out of your file yourself. The r… Read answer What happens if my file has low resolution when I submit proofs? A low-resolution flag on your proof means the uploaded artwork does not have enough detail to print sharply. The fix is simple: send a highe… Read answer What file resolution and quality do you need for printing? Print resolution is measured in DPI (dots per inch), and 300 DPI at final size is the standard for crisp output. Files that fall below that … Read answer What file resolution should I use for proofs? Always submit high-resolution files when requesting proofs. Low-resolution uploads can trigger error messages during proof generation and, e… Read answer Do you offer free design setup and art support? Yes. Free setup and complimentary art support are included when you work from our templates, so you are not on your own if a file needs a nu… Read answer How do I get help with lenticular printing file setup and technical questions? Lenticular printing has its own setup rules because multiple frames are interlaced behind a lens, so it helps to talk to a specialist before… Read answer Are proofs in low resolution or high resolution? Online proofs are shown in low resolution so they load quickly in your browser. That preview is only for checking layout and content. The fi… Read answer My template fold lines don't match the preview. The outside and inside panels seem reversed. What's going wrong? When outside and inside panels look reversed, it almost always comes down to template orientation. Folded pieces place panels in a specific … Read answer How do I submit custom artwork or design files that don't fit your online templates? Custom artwork that does not fit a standard online template can still be ordered easily. Place the order first, choose proofing at checkout,… Read answer Where can I find blank templates to download for mockups? Blank templates for mockups live on the Templates Page, not on individual product pages. Downloading the right template first keeps your siz… Read answer
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