My template fold lines don't match the preview. The outside and inside panels seem reversed. What's going wrong?

When outside and inside panels look reversed, it almost always comes down to template orientation. Folded pieces place panels in a specific order so they read correctly once folded, and it is easy to flip them by accident.

• Confirm you are using the correct template orientation for the fold style.
• Place outside panels on the outside portion of the template and inside panels on the inside.
• Match your artwork to the fold-line guide provided with the template.
• If it still looks reversed, send support screenshots of both your file and the preview so they can pinpoint the mismatch.