What happens to my order after production is complete? Once your job finishes production, it moves straight into shipping. There is a short handoff from the print floor to the carrier, and you ar… Read answer What does 'In Production' status mean for my order? An "In Production" status means your order has moved past review and is actively being manufactured or processed. It is no longer waiting on… Read answer Can I hold or delay my order after it's completed? Yes. If your order is finished before you actually need it, we can hold it and ship it on a later date that suits you. This is helpful when … Read answer When can I pick up my order at your location? Local pickup is available on weekdays during our standard hours. Before you come by, it helps to know the size of your shipment so you can p… Read answer When does production start on my order? Production begins once everything needed to print is in hand. The two gates are your final approval and any required payment, and the clock … Read answer What does 'Bindery Finished' status mean for my order? A "Bindery Finished" status means the order has already been printed and run through its finishing steps. At this point the job is essential… Read answer Can I pick up my order in person from 4OVER4's location? Yes, 4OVER4 has a physical location in Astoria, NY, and local pickup is available if you are nearby. It is a convenient option when you woul… Read answer Can I specify a mailing date for my order? Yes, you can request a specific mailing date for your order, which is useful when you are timing a campaign or want pieces to land during a … Read answer How do I track my order status and completion date? You can follow your order from your 4OVER4 account and through the confirmation emails you receive. Both show where the job stands and when … Read answer What should I do if part of my order seems to be missing from the package? If part of your order looks missing, contact 4OVER4 support right away with your order reference and a note on what appears short. Often the… Read answer How much does a custom die-cut add to my order? We offer die-cutting, and there is no single flat fee for it. The added cost scales with how involved the shape is, so a simple cut adds les… Read answer Will the price of my order hold if I delay completing it? Yes, your quoted price holds as long as the product specifications stay the same. The number is tied to the exact configuration you set up, … Read answer Where can I find the price for my order? The price for a specific order lives in your account under "My Orders." Opening the order breaks the total down so you can see the product c… Read answer Can I use a sales tax exemption certificate to remove sales tax from my order? Yes, a valid state tax exemption or resale certificate lets us remove sales tax from your order. The process runs through our Support Team b… Read answer How can I place an order as a tax-exempt organization? To order as a tax-exempt organization, get your certificate to our Support Team so we can clear tax before you are charged. Email the team a… Read answer How do I request a tax exemption or remove sales tax from my order? Requesting tax exemption is a quick email to our Support Team with the right document attached. Send a copy of your tax exemption certificat… Read answer What should I do if my order status shows 'waiting for approval' after I've already approved it? If an order slips back to "waiting for approval" after you already approved it, it usually just needs a quick verification. This can happen … Read answer Why is tax showing on my order even though I have tax-exempt status? Tax can appear in your cart and during ordering even when your account is approved as tax-exempt. If your status is on file, that displayed … Read answer Can I apply a tax-exempt certificate to my order? Yes, 4OVER4 processes tax-exempt orders once your certificate is provided and verified. You can supply the certificate during or after placi… Read answer How can I pay for my order? 4OVER4 needs payment authorization before your order goes into production. You can handle that authorization directly online or in response … Read answer How do I apply a discount code that I forgot to use at checkout? Forgot to enter a discount code at checkout? Support can still help, provided you reach out with the order and the code. The team can apply … Read answer When I place an order, when am I actually charged? Submitting an order does not charge you. 4OVER4 first creates free online proofs for you to review, and payment only happens after you autho… Read answer When will I be charged for my order? You are not charged when you place an order online. Payment is collected only after you approve the order and its proofs, so your card is no… Read answer What happens before my order is charged? Before any charge, you get to review your order online. Nothing is billed until you approve the proofs and authorize the job to print. Proof… Read answer
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