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Order Changes

64 answers about order changes.

What do I do if I see 'update payment information' for my free business cards order? An update payment information message on a free business card order is usually brief, and if coins left your account, the order went through… Read answer Can I cancel my order if I need to update my design? Rather than cancel, ask support with your order number to pull the job before it is produced, then update and replace the design in your acc… Read answer Can I request to stop or modify an order before it's printed? Changes before printing are often possible; send support your order details and updated files, noting extras like added color sides can add … Read answer Can I modify quantities and pricing on an existing order? Quantity changes work before production: send your job ID, get a recalculated invoice, and any difference is charged or credited to your pay… Read answer Can I make changes to an order after it's placed? Before proof approval, files, quantity, stock, ink coverage like 2/0 to 4/4 or shipping are easy to change; after printing begins, no change… Read answer Can I change the size or dimensions of an order I just placed? Once an order is submitted you cannot edit the dimensions yourself, but our support team can often help depending on how far the job has mov… Read answer What happens if an order quantity changes after I've already approved it? Raise the quantity after approval and you pay for the extra pieces; lower it and the difference is credited, with the price change shown bef… Read answer Can I cancel or stop an order that's already in production? Orders in production cannot be stopped; if a job is pulled before printing, support issues a full refund, so wait for written confirmation.… Read answer Is there a fee to make edits to my existing order? Sometimes. Editing the file on an existing order can carry a file setup fee, but that fee is not automatic and may be waived depending on th… Read answer Can I uncancel an order that I already cancelled? Cancelled orders cannot be reactivated; place a new order for the same specs and send support both order numbers, as promo pricing may not c… Read answer Once an order is approved and sent to print, can I make changes to it? Approval is final once sent to print; if you spot a mistake right after, call support at once, since a file swap may work before press but i… Read answer Can I change the print turnaround time for individual items in a multi-item order? Yes. In a multi-item order, each item can run on its own turnaround time, but the order ships once all items in the order are completed.… Read answer Can I cancel part of an order while keeping the rest? Yes. In a multi-part order you can cancel individual jobs or designs while keeping the others in place. Each job is handled on its own footi… Read answer Is it possible to cancel part of an order that is already printing? It depends on how far the job has progressed; if part of your order is already printing, the ability to cancel that portion comes down to ti… Read answer What should I include when requesting a custom order or modification? Send product type, size, quantity, sides, stock, coating, CMYK or Pantone colors, print-ready files with bleed and any prior job number for … Read answer Can I change my paper type or other specs after submitting an order? Until the job prints, 4OVER4 can switch paper type, weight or finish, such as 18pt to 16pt uncoated; review the new proof and any price diff… Read answer What happens if I need to add or change finishing options like folding after I've placed an order? You can add or change finishing such as folding after you place an order, but it counts as a spec change and usually affects both price and … Read answer Can I modify the position of die cuts on a reorder of a product I previously purchased? Die cut positions can shift on a reorder; describe the new placement in the comments, though bigger changes may need a new custom die with a… Read answer What is the minimum order quantity for plastic credit card printing? What is the minimum order quantity for plastic credit card printing? The minimum order quantity for plastic credit card printing is 250 unit… Read answer Can I correct my order specifications, such as changing from 1-sided to 2-sided printing? Switching from 1-sided to 2-sided, or to full color, works before production; you approve a revised invoice and new proof, and turnaround re… Read answer Can I modify my order to remove some items? Items can be removed from an order before production; tell 4OVER4 support which ones, the agent adjusts pricing, and you approve the revised… Read answer How do I change the turnaround time when reprinting an order? Pick a different turnaround at checkout when reprinting, rush to standard or the reverse, and if the option is missing, support can adjust i… Read answer What should I do if I need to change the specifications of my order before it goes to production? If you need to change specs before your order goes to production, contact 4OVER4 support right away with your order number and the exact cha… Read answer How do I place a reprint order with changes to only one side of a two-sided product? To update one side of a two-sided job, such as a new back behind a lenticular front, place a new order and reuse the unchanged side's file f… Read answer

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