How do I reorder a previous print job but with updated artwork or design changes? You can start from a past order and swap in new files. The key is to place it as a reprint first, then flag it clearly so our team knows the… Read answer Can I make changes to my order after I've submitted my design but before it goes to print? If your job has not been finalized yet, there is often still room to adjust it. The proof stage is where most of these changes happen. Finis… Read answer What do I do if I see 'update payment information' for my free business cards order? Free business card orders are paid with the coins/points in your account rather than a card, so an update payment information message is usu… Read answer Can I make design changes to my order after it's been approved and sent to production? It depends on how far along your job is. Before it actually reaches the press, there may still be a window to make edits. If printing has no… Read answer Can I change my order after I've submitted files, like if I need to adjust the design or specifications? Yes, you can update your order as long as it has not gone to print yet. Contact customer support with your new file or requested changes as … Read answer Can I cancel my order if I need to update my design? If your order has not been produced yet, you can ask to have it pulled from production and then update the design. Contact support with your… Read answer Can I cancel an order after placing it? 4OVER4.COM allows cancellations within a specific window before production begins. Once your order enters the print queue, cancellation is n… Read answer Can I request to stop or modify an order before it's printed? If you spot an error or need to change your printing specifications, contact customer support as soon as possible. Reach out with your order… Read answer Can I modify quantities and pricing on an existing order? Yes, you can ask to change quantities and pricing on an existing order. Contact customer service with your order details. Specify the quanti… Read answer Can I make changes to an order after it's placed? Yes, changes are often possible after you place an order. Contact 4OVER4 support with your order number and describe exactly what you would … Read answer Can I change the size or dimensions of an order I just placed? Once an order is submitted you usually cannot edit the dimensions yourself, but our support team can often help depending on how far the job… Read answer Can I change my product options after placing an order? Product options such as stock, coating, size, or ink coverage can sometimes be updated after checkout, but only while the job is still in th… Read answer What happens if an order quantity changes after I've already approved it? If the quantity on your order shifts after you have already approved it, the price is simply reconciled to match the new count. You are neve… Read answer Can I cancel or stop an order that's already in production? No. Once an order has entered production it cannot be stopped or cancelled, and changes are no longer possible at that point. Production is … Read answer Is there a fee to make edits to my existing order? Sometimes. Editing the file on an existing order can carry a file setup fee, but that fee is not automatic and may be waived depending on th… Read answer Can I uncancel an order that I already cancelled? No. Once an order is cancelled it cannot be brought back or reactivated. If you still want the job, you start fresh. Cancelled orders cannot… Read answer Can I change my production speed after placing an order? Yes. You can change your production speed after placing an order, and moving quickly gives the team the best chance to adjust it before the … Read answer Once an order is approved and sent to print, can I make changes to it? No. After you approve an order and it is sent to print, no further changes can be made to that job. Approval is the commitment point. Once a… Read answer Can I change the print turnaround time for individual items in a multi-item order? Yes. In a multi-item order, each item can run on its own turnaround time, so a piece you need urgently does not have to wait on the rest of … Read answer Do prices change based on order quantity? Yes. Print pricing is volume-based, so the per-piece cost drops as your quantity climbs. Buying in bulk lowers the unit price. Larger order … Read answer Can I cancel part of an order while keeping the rest? Yes. In a multi-part order you can cancel individual jobs or designs while keeping the others in place. Each job is handled on its own footi… Read answer Is it possible to cancel part of an order that is already printing? It depends on how far the job has progressed. If part of your order is already printing, the ability to cancel that portion comes down to ti… Read answer Can I cancel an order before it's produced? Yes. An order can be cancelled before it goes into production, and if you have not been charged yet the process is straightforward. Contact … Read answer What should I include when requesting a custom order or modification? When you ask for a custom order or a change to an existing one, the more detail you send up front, the faster 4OVER4 can quote it and get it… Read answer Can I change my paper type or other specs after submitting an order? Yes. As long as your job has not printed yet, 4OVER4 can usually update the paper type, weight, or finish on a submitted order. Contact supp… Read answer What happens if I need to add or change finishing options like folding after I've placed an order? You can add or change finishing such as folding after you place an order, but it counts as a spec change and usually affects both price and … Read answer Can I change the paper stock or finish on a reorder? Yes. A reorder is a good time to switch your paper stock or finish, since you are placing the job fresh. A common change is moving from doub… Read answer Can I modify the position of die cuts on a reorder of a product I previously purchased? Yes, you can shift die cut positioning on a reorder, though larger changes may call for a new custom die. Use the comments section when plac… Read answer What is the minimum order quantity for plastic credit card printing? The minimum order quantity for plastic credit card printing is 250 units. Plan your run at 250 cards or more to meet the minimum Cards are p… Read answer Can I correct my order specifications, such as changing from 1-sided to 2-sided printing? Yes, you can correct printing specs such as moving from one-sided to two-sided before the job prints. Contact 4OVER4 support with your order… Read answer Can I modify my order to remove some items? Yes, you can adjust an order to remove items, as long as it has not entered production. Contact 4OVER4 support with your order details Speci… Read answer How do I change the turnaround time when reprinting an order? When you place a reprint, you can pick a different turnaround during checkout before you approve the order. Select your turnaround at checko… Read answer What should I do if I need to change the specifications of my order before it goes to production? If you need to change specs before your order goes to production, contact 4OVER4 support right away with your order number and the exact cha… Read answer How do I place a reprint order with changes to only one side of a two-sided product? When only one side changes, such as keeping a lenticular front but updating the back, place a new order for the quantity you need. Have file… Read answer What happens if I request my order to be held or cancelled before printing? If you need to hold or cancel an order, contact 4OVER4 support as soon as possible. Before production: the job can usually be paused or canc… Read answer Can I cancel my order if I find a typo before it goes to print? If you catch a typo before your order goes into production, contact support immediately. Depending on timing, the original order may be canc… Read answer How do I update my order if I forgot to add an option like rounded corners before it goes to print? If you forgot an option like rounded corners, contact 4OVER4 support immediately with your order details. The team reviews your request and … Read answer Can I change the size or product type of my order after placing it? Yes, you can change the size or product type after placing an order. Contact support with your request and the new size or product you want … Read answer Can I remove or change special effect options like Spot UV from my order? Yes, special effect options such as Spot UV can be removed or changed before your order goes into production. These finishes are part of you… Read answer Can I make changes to my order after it's been printed? Once an order has entered production and printing has begun, changes cannot be made. The product is being physically produced at that point,… Read answer Can I change the size or specifications of my order after placing it? Yes, you can request changes to your size, specifications, or turnaround by contacting customer support. Provide the new details and an agen… Read answer Can I modify a reorder if I want to change quantities or paper type? Yes, a reorder does not have to match your original job. You can adjust the details during the reprint process from your account. Log into y… Read answer What happens if my order is canceled? If your order is canceled, you can reach out to customer support to understand why and then place a new order when you are ready. The main t… Read answer Can I reorder the exact same product without making changes? Yes, you can reorder a previous product exactly as it was, with no changes to the item, quantity, or specifications. Your artwork stays on f… Read answer Can I change or cancel my order after I've submitted it? Yes, you may be able to edit or cancel your order after submitting it, as long as production has not started. Contact the support team with … Read answer How do I place a large quantity order or request quantity changes? For large quantity orders or quantity changes, note the exact amount you need so the team can quote it accurately. The order comments sectio… Read answer Can I request changes to my order, like changing the product type or size? Yes. You can request order changes such as product type, dimensions, or folding by contacting support before the job goes to print. The more… Read answer How can I reorder a previous order or copy a past order to make changes? Yes, you can reorder or copy a past order rather than rebuilding it. The key piece you need is your previous job ID, which lets the team pul… Read answer What happens if I need to cancel my order and submit a new one instead? If it is cleaner to start over, you can cancel the current order and place a fresh one. Contact the support team to request the cancellation… Read answer How do I change my order from one card type to another? Switching from one card type to another, such as moving from metallic to foil, is handled by support rather than through a simple edit, sinc… Read answer Can I change or stop my order after it's been sent to print? Once an order has been printed, no changes can be made to it. At that point the physical product exists, so any different content or specifi… Read answer Can I edit my order after I've started the approval process? Yes, you can still edit during the approval process, as long as you have not clicked the final Approve button. Rejecting the proof reopens t… Read answer Can I reorder or expedite a canceled order? Canceled orders cannot be reinstated or expedited. Once an order is canceled, it is closed, so to move forward you place a new order with th… Read answer Can I modify a previous order without creating a duplicate reorder? Yes. When you want changes to a past order but do not want the system to treat it as an exact reprint, you place the order as normal and the… Read answer Can I upgrade my order to expedited production after placing it? Yes, you can often add expedited production to an order you already placed. Expedited service shortens the time your job spends in productio… Read answer Will my turnaround time change if I modify my order quantity? Changing your quantity does not automatically change your turnaround. In most cases the same turnaround option still applies, but it is wort… Read answer Why am I getting a credit card error when trying to complete my order? A credit card error at checkout usually traces back to a small mismatch in your card details or billing information. Running through a quick… Read answer What should I do if my credit card is declined for an order? A declined card at checkout is common and usually easy to fix. Start by verifying your details, then try an alternative before escalating. D… Read answer What should I do if my order details change after I've already paid? If your specifications change after payment, for example switching from one-sided to two-sided printing, the order is updated and repriced. … Read answer When I place an order and enter my credit card information, am I charged immediately? No. Entering your card details at checkout does not charge you on the spot. The charge only happens after you review and approve your proofs… Read answer What happens if I don't fill out the credit card info when ordering? If you approved your proofs but never completed the card payment, your order is not finalized and will not print. Finishing the payment is w… Read answer How do I pay with a purchase order instead of a credit card? Purchase orders are accepted as a payment method. Even when you pay by PO, a credit card still needs to be on file with your account so the … Read answer What should I do if my saved credit card keeps defaulting during checkout? If checkout keeps selecting an old saved card, the fix is to add and save the card you actually want so it becomes selectable at payment. Ad… Read answer What should I do if I entered the wrong credit card information when placing an order? If you entered the wrong card details, contact support quickly with the correct information so the payment can be processed properly before … Read answer Can I pay for my order with a credit card on the website? Yes, credit card payments are accepted directly on the website. You enter your card details during checkout, typically after your proofs are… Read answer Can I pay for my 4OVER4 order by check instead of credit card? Yes, you can pay for a 4OVER4 order by check instead of a credit card. Because a mailed check has to clear before printing begins, this meth… Read answer Can I cancel my order if the completion date won't meet my deadline? Whether an order can be cancelled after it has been submitted and approved depends on how far it has moved into production. The earlier you … Read answer What information do I need to provide to place an order or make changes? Having the right details ready makes placing or changing an order much faster and avoids back and forth. What you need depends on whether th… Read answer How do I cancel an order that's still in 'Submitted for Approval' status? When an order sits in the 'Submitted for Approval' status, you cannot cancel it yourself from the website. Cancellation goes through custome… Read answer What happens to my points if I cancel my order? Loyalty points tied to a cancelled order are handled individually rather than by one fixed rule, so the outcome depends on your account and … Read answer Can I hold or cancel my order after it's been approved? After an order is approved, you may still be able to hold or cancel it as long as it has not entered production. Speed matters here, so reac… Read answer Do rush order fees apply when I make changes to my order? Changing an order can affect both its price and its schedule. If a change means the job has to be expedited to stay on track, rush fees may … Read answer How do I change the size of my print pieces? Sizes cannot be changed on an existing order, so switching to a different size means placing a new order with the updated dimensions. Start … Read answer How do I edit the size of my product after adding it to my cart? Yes, you can edit product specifications while the item is still in your cart, before you complete the order. Where to edit: look for the ed… Read answer Can I request a quote without using a credit card? Yes, you can request a formal quote from our team without paying by credit card up front. Contact support: reach out with your specification… Read answer Do prices change depending on which city I order from? No. Print pricing is set by the product and its specifications, not by where you happen to be ordering from. The product price stays the sam… Read answer Can I add more items to an order I've just placed? No, more items cannot be added to an order once it has been placed. Each additional item needs its own new order, but we can coordinate ship… Read answer Can I edit my order? If the order has not yet been authorized for production, you can edit the details of the order from your account, including the quantity, pa… Read answer I just placed my order - is it possible to change the paper or finish? If the order has not yet been authorized for production, you can edit its details from your account, including the paper type, finish, quant… Read answer What if I immediately realize I made a mistake with the information or artwork with my order after I authorized it for production? If the order has already been authorized for production, please contact us immediately at (718) 932-2700 to see what can be done to make a c… Read answer Can you rush my order? Depending on the product you are ordering, we offer different options for turnaround times, and many products can be ready the same day. Be … Read answer Can I cancel a single item from my order? Yes. As long as the order has not been finalized for production, you can edit it and remove any single product without cancelling the whole … Read answer Can I cancel or change my order? Yes, within the right window. Orders that have not been approved or finalized for production can be cancelled or changed at any time. Cancel… Read answer How do I cancel my order? As long as your order has not yet been finalized for production, you can cancel it at any time. Cancellation stays open until the job moves … Read answer What if I immediately recognize an error in my order? If you spot a mistake right after ordering, act quickly. As long as the order has not been finalized for production, you can make edits or c… Read answer How long do I have to cancel my order? If your order has not been finalized for production, you can still edit or cancel it. There is no fixed time window; the cutoff is the momen… Read answer
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