Why isn't my business profile being accepted? A business profile usually gets rejected when a required field is missing or does not meet our verification requirements. A quick review of … Read answer What does 'cancellation pending' mean, and how long does it take? "Cancellation pending" means your cancellation request has been received and is being processed. It is not final yet. Once it clears, you ar… Read answer Do you accept non-profit tax exemption certificates from out-of-state organizations? Yes. We accept non-profit tax exemption documentation from out-of-state organizations. Send it to Support and we will update your account so… Read answer Can I create separate accounts for different business brands? Yes. You can keep separate business accounts for different brands or purposes, which helps you organize orders and billing per brand. Multip… Read answer How do I apply for sales tax exemption? To set your account as tax-exempt, send your EIN and related tax exemption information to our estimates department. Our team reviews it and … Read answer Will I receive a confirmation email after I approve proofs? Yes. After you approve your proofs, a confirmation email should arrive to let you know the order is moving to print. If it does not show up,… Read answer How do I get back on the promotional email list for sales and offers? If you unsubscribed and want back in, our Support Team can re-add you to the promotional email list. Once you are re-subscribed, sale and of… Read answer For bulk or custom projects, who should I contact to discuss options? For custom projects and bulk orders, our team can walk through the options with you directly. Reach out by phone during business hours or by… Read answer What are your business hours? Our support team is available during standard business hours on weekdays. For the exact current hours and the fastest way to reach us, check… Read answer What should I do if I signed up with the wrong email address? If you registered with an incorrect email address, our Support Team can fix it. Just tell us the correct address and we update your account … Read answer How do I edit an address in my address book? You can update any saved address at any time from your account settings, so there is no need to delete it and re-enter it from scratch. Sign… Read answer Can a phone number be used with multiple accounts? Each phone number can be linked to only one account. Numbers are unique in the system and cannot be shared or moved between accounts. A phon… Read answer How long is a verification PIN valid for? A verification PIN stays valid for 10 minutes after it is issued, and requesting a new one cancels any earlier code. Each PIN is valid for 1… Read answer How do I access my past invoices? Invoices are emailed to you automatically, so your inbox is the fastest place to find them. Every invoice is sent to the email address on yo… Read answer What documentation do I need to apply for reseller status? You qualify for reseller status by submitting proof that you operate in the print trade. Any one of the documents below is enough to get sta… Read answer How do I get a line of credit or become a wholesale customer? Lines of credit, wholesale accounts, and special pricing arrangements are handled directly by the sales team rather than through the standar… Read answer How do I get a wholesale discount? Getting a wholesale discount comes down to verifying your resale license with the support team. Submit a copy of your resale license to supp… Read answer What should I do if my printed product arrives with quality issues? If your order arrives with a quality problem, report it quickly with photos so the team can investigate and, if needed, arrange a reprint. C… Read answer What should I do if my printed item arrives with a printing error or defect? For printing errors such as incorrect orientation, misprinting, or other defects, contact support right away with the details so a corrected… Read answer For quality concerns or production errors, how should I report the issue? If your order was produced incorrectly, email support with the specifics and the team will review it and respond with next steps. Include yo… Read answer What should I do if I receive a product that looks like a different color than what I ordered? If the color you received does not look like what you ordered, report it within ten days of delivery and the team will review it. Contact su… Read answer What should I do if my printed items have poor resolution or blurriness? Blurry or low-resolution prints are worth reporting, since the team can check whether a file or printing error caused it and reprint if the … Read answer What should I do if I received a product with a printing error or quality issue? Report the problem with your job ID, and the production team will review it and may reprint at no charge depending on the cause. Contact cus… Read answer What is the deadline for reporting a printing quality issue or defect? You have 10 days from delivery to report a printing quality issue or defect, so inspect your order as soon as it arrives. Window Action With… Read answer
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