Can I request physical sample proofs or hard copy proofs to be mailed to me? Yes. A hard copy proof is a physical printed sample mailed to you so you can confirm color and finish in hand before the full run prints. Yo… Read answer How do online proofs work and what do I need to do after reviewing them? Online proofs post to your account for review, but reviewing alone does not start production. There are two separate steps you must complete… Read answer Why do my online proofs look blurry? Online proofs are delivered at low resolution for fast on-screen viewing, so a slightly soft or blurry appearance is normal and does not ref… Read answer What should I do if my proofs are incorrect or have errors? If a proof is incorrect or you spot an error, reject it and describe exactly what is wrong. The proofing stage exists to fix these issues be… Read answer Can you create custom mockups or revised proofs to confirm design placement and sizing? Yes. If you need to confirm how a design sits on the product, or how personalized details will look, our team can generate a revised proof o… Read answer Can I change my file or copy after I've approved proofs? You may still be able to change a file after approving proofs, but it depends on how far the order has moved. Reach out as soon as possible … Read answer What do I do if I can't approve my proofs on the website? If the website will not let you approve your proofs, you do not have to be stuck. Support can complete the approval for you so your order st… Read answer How can I verify that text and image quality in my proofs will match the final print? Yes. Your proof is built to show how text, images, and overall quality will appear on the finished product, so it is the right place to conf… Read answer Will I get a notification when my updated proofs are ready to review? Yes. You do not have to keep refreshing your account. An email notification goes out when your updated proofs are ready to approve. After yo… Read answer How do I submit corrected files after rejecting proofs? After rejecting a proof, you can submit corrected files in a couple of ways. New proofs are generated once your files are received. Upload y… Read answer Can I verify that QR codes in my proofs will scan correctly? Yes. You can confirm a QR code works before approving your proof, and it only takes a moment to test it yourself. Scan the QR code shown in … Read answer How can I verify that my proofs show both the front and back of the same file? Yes. For a double-sided piece you can confirm that the front and back on your proof come from the same file and are paired correctly before … Read answer Can I make changes to my files after I've uploaded them for proofing? Yes. The proofing stage is exactly when you can still change your files. If something is off, you correct it before anything prints. Reject … Read answer What should I do if my proofs don't look right? If something about your proof looks wrong, do not approve it. Reject it and explain the issue so a specialist can look into it. Reject the p… Read answer How do I update my design after I've received proofs? Updating a design after proofs are posted is straightforward. Reject the proof, supply the corrected artwork, and note what changed. Reject … Read answer Can I change my file after rejecting proofs? Yes. Rejecting proofs is what lets you swap in a corrected file. Production waits until you approve the updated version. Upload the correcte… Read answer Can I request changes to my design after proofs have been posted? Yes. Posted proofs are not final until you approve them, so you can still request design changes after reviewing. Contact customer service w… Read answer How do I reject proofs and request revisions? Rejecting a proof and requesting a revision happens in your account, and the detail you provide drives how accurately the revision comes bac… Read answer Can I modify my design after I've submitted proofs for approval? Yes. Submitting a proof for approval does not lock your design. You can reject it and ask for changes before production. Reject the proof an… Read answer How should I submit updated print-ready files if proofs have issues? If your online proofs have issues, you can submit updated print-ready files so new proofs can be generated from the correct artwork. Contact… Read answer What should I do if proofs appear too small or are difficult to view? If a proof appears too small or is hard to view, it was likely uploaded in a way that is not readable. Reject it and flag the issue so it ca… Read answer What happens if I notice my proofs have front and back mixed up? If the front and back appear swapped on your proof, do not approve it. Flag it right away so the layout can be corrected before printing. Co… Read answer What does 'Awaiting Technical Review' mean for my proofs? An Awaiting Technical Review status means your files are still being checked and your proofs are not yet ready for you to act on. While the … Read answer How do I refresh and check my online proofs after uploading new files? After uploading new files, a quick browser refresh usually loads the latest proofs so you can review the current version. Refresh the websit… Read answer
Didn't find your answer?
Our team replies within 24 hours.
