How do I ensure my order prints at the correct size? To make sure your order prints at the size you want, state the exact dimensions clearly wherever the production team will see them. Specify … Read answer Can I request extra quality control attention on my order? Yes. If your job needs extra care with color consistency or cutting accuracy, you can ask for additional attention during production. Reques… Read answer How do I place a custom order with specific requirements? For custom orders with detailed requirements, the clearest path is to describe exactly what you need and, if possible, show it. Email custom… Read answer What should I do if I encounter an error message during checkout? If an error message appears during checkout and you cannot get past it, support can process the order for you manually. Contact customer sup… Read answer How do I approve my order on mobile? If the Approve button is hard to find on your phone, you have a couple of easy ways to finalize the order. Contact support and ask them to a… Read answer Can I stop or pull my order if it hasn't started printing yet? If your order has been submitted for approval but has not yet entered production, there may still be time to pull it and make changes. Conta… Read answer What happens if my checkout session times out or I get logged out during ordering? If your order seems lost because your checkout session timed out or you were logged out, it can usually be recovered with help from support.… Read answer What do I do if I'm having trouble with the verification code when ordering a free sample pack? If the verification code popup will not appear or the code will not go through when ordering a free sample pack, support can complete the or… Read answer How do I use a pricing quote link to place an order? A pricing quote link is a shortcut our support team sends you that opens the exact product, configured with the options and quantity you dis… Read answer Should I review my order specifications before approving it? Yes, always review every specification before you approve an order for production. Approval is your final sign-off, and once the job enters … Read answer How do I add products to my cart and place an order? Placing an order is a straightforward flow once your account is set up. Follow these steps from start to finish: Create or log into your acc… Read answer What do I need to do before my order can be sent to print? Before an order can move into production, a few details must be confirmed so we know where the job is going and how it should ship. Make sur… Read answer Why is my shopping cart empty when I try to go to checkout? If items disappear from your cart when you reach checkout, it is almost always a browser session issue rather than a lost order. Try these f… Read answer Can I place a hold on my order before approval? Yes, you can ask us to place your order on hold if you are not ready to move it into production. This is handy when you are still finalizing… Read answer Can I customize or remove options from my order after pricing? Yes, you can adjust a custom order after you have received a quote, whether that means adding, changing, or removing options. Since pricing … Read answer What should I do if I accidentally selected the wrong product size on my order? If you picked the wrong size, do not worry, and do not rush to reorder. As long as production has not started, our team can correct it for y… Read answer What steps do I need to take to finalize and approve my order? Once your free online proof is posted, finalizing the order takes just a few clicks inside your account. Follow this sequence: Log into your… Read answer What happens if my order has already been sent to print? Once an order is approved and sent to print, it can no longer be changed. Production runs on the specs and files you approved, so the proof … Read answer What should I do if the checkout 'Next' button is inactive or won't advance? If the Next button will not advance during checkout, it is usually a browser or session hiccup. Work through these steps: Clear your browser… Read answer How do I add a saved product to my cart to checkout? Products you have saved can be sent straight to checkout without reconfiguring them. Here is how to move a saved item into your cart: Open y… Read answer Can I request a formal quote for my order? Yes, 4OVER4 can prepare a formal quote document for your print order, which is useful for approvals, purchasing, or budgeting. To get one, p… Read answer How do I place an order if I'm not sure about all specifications? You do not need every detail nailed down to get started. If some specifications are still undecided, our team can help you work them out. He… Read answer Can I remove the 4OVER4 promotional tagline from my order? Yes, you can remove the 4OVER4 promotional tagline that appears on certain promotional print jobs by choosing the upgrade. Here is how it wo… Read answer What does it mean when my order status shows 'approved' online but I keep getting emails saying it hasn't been approved? If your account shows the order as approved but you are still getting emails saying it needs approval, the approval already went through. Th… Read answer
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