Jordan Kim Labels, Packaging & Sustainability Editor at 4OVER4.COM
Jordan is our labels, packaging and sustainability voice, built from the knowledge of our production team, with over 20 years in printing.
Question
What should I do if the checkout 'Next' button is inactive or won't advance?
Answer
An inactive Next button usually means a required field is still empty, or a browser or session hiccup. Work through these steps:
- Check required fields: confirm every option, plus shipping, address and payment details, is complete.
- Refresh the page.
- Clear your browser cache: stale data often blocks the checkout flow.
- Log out and back in to reset the checkout session.
- Try a different browser.
If the button is still stuck, contact support with your order specifications and files. The team can place the order for you and send proofs for your approval.
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