What does it mean when my order status shows 'approved' online but I keep getting emails saying it hasn't been approved?

If your account shows the order as approved but you are still getting emails saying it needs approval, the approval already went through. The status in your account is the source of truth. Here is what is happening:

• Approved status means you are set: once your proof is approved and the order reads approved in your account, the job is authorized.
• Reminder emails can lag: automated notifications sometimes send even after approval is complete.
• No further action needed: you do not need to re-approve or reply to the reminders.

If you want reassurance, contact support and we can confirm the order is moving forward in production.