Can I request a different shipping method after placing my order? Yes. You can request a different shipping method after the order is placed. Contact customer support with your order number and the method y… Read answer Do you offer Next Day Air shipping? Yes. 4OVER4 offers UPS Next Day Air for orders that need to arrive as fast as possible once printing is finished. You choose it as your ship… Read answer If I place my order by noon today, can it ship today? Same-day shipping is possible, but only when your order is fully authorized and approved before the noon cutoff. That means payment cleared … Read answer How long does UPS Ground shipping take to California? UPS Ground to California runs about 4 to 5 days in transit once the package is picked up. That transit window is separate from production ti… Read answer Does 4OVER4 offer free shipping? No. Shipping is not free by default, and a delivery charge is calculated and added to every order based on the method you pick. The cart quo… Read answer Can I get a price quote and shipping cost estimate before placing an order? Yes. You can see the full cost, printing plus shipping, before you commit to anything. The cart is built to quote the total without charging… Read answer How do I pay for shipping upgrades or additional charges on an existing order? When you request a shipping upgrade or any added charge on an existing order, the difference is charged to the payment method already on fil… Read answer What should I do if I was charged shipping when the order showed free shipping? Contact customer support right away with your order details if you were billed for shipping when a free-shipping offer should have applied. … Read answer How long does an ACH transfer payment take to arrive? An ACH transfer usually takes about 4 to 5 business days from the day it is initiated to clear and post to the receiving bank account. The e… Read answer What happens if a promo code removes my shipping cost? Some promo codes change the shipping estimate or strip out the shipping charge entirely. If that leaves your order without the shipping you … Read answer Can I check if my order has shipped from the website? Yes. Your order status is visible in your account portal, where each job moves through its production and shipping stages. If the status loo… Read answer How do I correct my shipping or billing address? Contact customer support as soon as you notice a wrong shipping or billing address. Give them your order number and the correct details so t… Read answer Can I change my shipping address or account email after placing an order? Yes. You can change the shipping address or the account email after ordering by contacting support with the new information. They can apply … Read answer What should I do if I encounter a 'something went wrong' error when trying to complete shipping information? If a something went wrong error appears in the shipping step at checkout, contact support and describe what you were doing when it happened.… Read answer Will I get an email notification when my order ships? You can receive shipping and order notifications by turning them on in your account. If you prefer, you can also follow progress directly fr… Read answer Can I correct my billing or shipping address after placing an order? Yes. Reach out to support right after ordering with your order details and the correct billing and/or shipping address, and they can update … Read answer How do I update my shipping address or contact information for an order? You can save new shipping and contact details in your account address book so they are ready before you order. Managing addresses there keep… Read answer If my free sample packet doesn't arrive, what should I do? Sample packets ship by USPS mail, which usually arrives within about a week. If yours has not shown up in that window, support can send a re… Read answer Do you work with distributors and can you ship to them directly? Yes. 4OVER4 works with distributors and can ship orders directly to them. Distributor accounts are set up through the sales team. Direct-to-… Read answer What should I do if my order arrives with the wrong specifications? If your order arrives not matching the specifications you ordered, contact support with the details of the error. Orders that do not match y… Read answer What happens if my printed items arrive with incorrect die-cutting or finishing? If items arrive with the wrong die-cutting, slits, or other finishing, contact support right away. You can arrange to send the items back fo… Read answer What happens if printed materials arrive with defects like smeared or wet ink? If materials arrive defective from a printing or production problem such as smeared or wet ink or improper finishing, contact customer servi… Read answer What should I do if my order arrives with incomplete die-cutting? If your order arrives with die-cutting that is incomplete or missing, contact support immediately and identify which items were affected. Ph… Read answer What is 4OVER4's quality guarantee and what should I do if my order arrives with defects? 4OVER4 stands firmly behind its work. If an order arrives with a quality problem or the wrong specifications, reach out within ten days of r… Read answer
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