Question
What should I do if I was charged shipping when the order showed free shipping?
Answer
Contact customer support right away with your order details if you were billed for shipping when a free-shipping offer should have applied. The team can review the charge and correct it.
- Have your order number and the promotion or code that included free shipping ready.
- Support verifies whether the free-shipping terms applied to your order.
- If the charge was incorrect, they can issue a refund for the shipping amount.
- Reaching out promptly makes it easier to adjust the order before it is finalized.
Ready to order?
Get your standard business cards printed at 4OVER4
