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Nadia Petrov, 4OVER4 customer education voice (illustration)
Nadia Petrov Customer Education Lead at 4OVER4.COM
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Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.

Question

What should I do if I was charged shipping when the order showed free shipping?

Answer

Contact customer support right away with your order details if you were billed for shipping when a free-shipping offer should have applied. The team can review the charge and correct it.

  • Have your order number and the promotion or code that included free shipping ready.
  • Support verifies whether the free-shipping terms applied to your order.
  • If the charge was incorrect, they can issue a refund for the shipping amount.
  • Reaching out promptly makes it easier to adjust the order before it is finalized.

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FSC Certified Printer #C013635
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25+ Years Since 1999
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