What should I do if my order only shows a label created in UPS tracking? A label created status usually means UPS has generated the label but has not scanned the package or posted an update yet.… Read answer How do I track shipping when I provide my own shipping labels? If you supply your own shipping labels, coordinate with support so the handoff is timed correctly and your boxes are ready when your labels … Read answer What information do I need to provide to track a shipment? To follow your package from our facility to your door, the one thing you really need is the tracking number tied to your order.… Read answer How are split shipments tracked when an order is sent to multiple addresses? When a single order is sent to several addresses, each destination ships and tracks on its own, so you will have more than one tracking numb… Read answer Do sequential numbers work for carbon copy tracking? Sequential numbering and carbon copies are two separate features that often get mixed up. Here is how they differ and how to order them toge… Read answer What should I do if my order status shows 'ready for pickup' but I paid for delivery? If your status reads "ready for pickup" but you selected and paid for delivery, that is a status mismatch our team can correct quickly.… Read answer What does 'ready' mean for my order status-is it ready to ship or already shipped to me? "Ready" means production is finished and your order is prepared to ship. It does not mean the package is already on its way to you.… Read answer What tracking information is available for USPS standard mail shipments? Whether you get piece-level tracking depends on the shipping or mailing method you choose at checkout.… Read answer What should I do if my order tracking shows delivered but I never received it? If tracking shows delivered but the package is not in hand, contact support promptly so we can investigate with the carrier.… Read answer What should I do if I can't access tracking numbers for my shipped order? If you received a shipping notification but cannot find the tracking number in your account, support can retrieve it for you.… Read answer How do I find tracking numbers for my orders? You can pull tracking numbers straight from your account in a few steps. Log into your account and open your orders page.… Read answer What should I do if my UPS tracking hasn't updated since it was shipped? Carriers do not always scan a package right after pickup, so a shipped order can show little movement for a while and still be in transit.… Read answer Why is my tracking number not working on the carrier's website? A tracking number that returns nothing on one carrier's site often means the order shipped with a different carrier than first indicated.… Read answer What happens to my order after it's approved and when will I get tracking information? After you approve an order it moves through a set production path before tracking is created.… Read answer Why is there a delay in my tracking link appearing in the shipping email? After a shipment notification goes out, the tracking link can take a little time to go live in the system.… Read answer When will I receive tracking information for my order? Tracking is sent to you the moment your order ships, not while it is still in production.… Read answer What tracking information will I receive with my shipping confirmation? When your order leaves the facility you receive a shipping confirmation email that carries everything you need to follow the package to your… Read answer Can I track my order on your website? Can I track my order on your website? Yes.… Read answer How can I get the tracking numbers of an splitted order? When an order is split into multiple shipments or addresses, each shipment gets its own tracking number.… Read answer How can I receive an update on my order status? In your account, you have a "Notifications" area where you can control the types of updates you wish to receive by email, by SMS, or both.… Read answer How can I track my order? How can I track my order? Once your order has shipped you will be able to track it through your account.… Read answer How do I know if my order has been completed? If you selected pickup of your order at our facility, you will be sent a real time email when the order has been completed.… Read answer When will I get it? When will I get it? Tired of worrying whether you will receive your order in time?… Read answer
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