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Tracking

16 answers about tracking.

How do I track shipping when I provide my own shipping labels? If you supply your own shipping labels, coordinate with support so the handoff is timed correctly and your boxes are ready when your labels … Read answer What information do I need to provide to track a shipment? The tracking number is all you need to follow a package, and your order number, account email or delivery address help support find it if it… Read answer How are split shipments tracked when an order is sent to multiple addresses? When a single order is sent to several addresses, each destination ships and tracks on its own, so you will have more than one tracking numb… Read answer What should I do if my order status shows 'ready for pickup' but I paid for delivery? If you paid for delivery but the status says ready for pickup, contact support with your order number to switch it and confirm your shipping… Read answer What does 'ready' mean for my order status-is it ready to ship or already shipped to me? Ready means printing and finishing are complete and the order is queued for pickup by the carrier, while shipped means tracking is active an… Read answer What should I do if I can't access tracking numbers for my shipped order? Got a shipping notice but no tracking in your account, support can send the number and carrier, and freight tracking may come by phone or em… Read answer How do I find tracking numbers for my orders? Open your orders page and pick Shipping/Tracking from the actions menu to see the number, which appears only after the job ships and is also… Read answer What happens to my order after it's approved and when will I get tracking information? An approved order moves through production and quality control, then is boxed and shipped, and tracking is emailed once the carrier generate… Read answer Why is there a delay in my tracking link appearing in the shipping email? A tracking link can take up to 24 hours to go live after the shipping email, so an early Unable to Track Shipment message is normal until th… Read answer When will I receive tracking information for my order? Tracking is emailed automatically once the label is generated and the job leaves the facility, so an order still in production will not have… Read answer What tracking information will I receive with my shipping confirmation? When your order leaves the facility you receive a shipping confirmation email that carries everything you need to follow the package to your… Read answer Can I track my order on your website? Sign in and click My Orders to see your job's production stage, get email updates at each step, and receive a UPS tracking link once the ord… Read answer How can I get the tracking numbers of an splitted order? Each part of a split order gets its own tracking number, found on the Recent Orders page by opening each shipment's menu and clicking Shippi… Read answer How can I receive an update on my order status? Choose email, SMS or both in your account's Notifications area to hear when your order prints, is cut, is bound, and ships or is ready for p… Read answer How do I know if my order has been completed? An automated email arrives the moment your order is boxed and ready for pickup or confirmed as shipped, so there is no need to call the offi… Read answer When will I get it? The When Will I Get It tab beside the images on every product page shows when your order ships and arrives as you set turnaround and shippin… Read answer

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