Question
What happens if printed materials arrive with defects like smeared or wet ink?
Answer
If materials arrive defective from a printing or production problem such as smeared or wet ink or improper finishing, contact customer service right away with photos of the damage.
- Take clear photos showing the smearing, wet ink, or finishing defect.
- Send them to customer service along with your order details.
- The team reviews the defects to understand the extent of the problem.
- Depending on how much of the order is affected, the resolution may include a partial or full refund.
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