When will I see a proof of my order, and can I request changes before production? Once your order is placed, an online proof is generated for your review and approval. You must approve that proof before production starts, … Read answer Can I submit a new file to replace a rejected proof without canceling my order? Yes. Rejecting a proof does not cancel your order. You can upload a revised file against the same order and the team will use it to continue… Read answer What happens if I need to change artwork after my order is approved and in production? Once an order is approved and has entered production, changes become difficult because the job is already being manufactured. Speed matters … Read answer Can I change my order after I've approved the proof? Approving a proof sends your order into production, so any change after that point depends on how far the job has progressed. Reach out fast… Read answer What happens if I need to cancel part of my order after proofs are approved? You can cancel the printing portion of an order after proof approval, even if a hard copy proof was already produced. You are only charged f… Read answer How do I make changes to my order after proof approval? Whether you can change the order after approval comes down to timing. If it has already entered production, changes cannot be made, so the w… Read answer Can I change my order size before I approve the proof? Yes. A size change is easy to make while the proof is still awaiting your approval, since nothing has gone to print yet. Contact support wit… Read answer Can I reorder the same product without proofing again? Yes. If you reorder the exact same product with no artwork changes, you can reorder from your account using the files already on record, and… Read answer How do I approve proofs and authorize my order for production? Approving proofs and authorizing your order are two connected steps. Approval accepts the artwork. Authorization releases the job and confir… Read answer Can I get a digital proof of my order before production? Yes, free online proofs are offered before any job goes to press. You opt in when placing the order and review the proof afterward at no cha… Read answer Will my order automatically go into production if I don't approve the proof? It depends on the option you chose at checkout. Whether the order waits for you or moves ahead on its own is set by your proofing selection.… Read answer After I approve a proof, how do I make sure my order goes back into production? After you approve a revised proof, the system usually processes it and returns the job to production automatically. If you want to be certai… Read answer How long does the proofing process take for my order? After you place your order, the team reviews your files and makes a proof available online. How long it takes depends on the product and cur… Read answer What is 'Straight To Production' and how does it affect my proof approval? Straight To Production is a checkout option that skips the proof approval step so your job moves faster. It hands the file check to the prep… Read answer How do I know when my order is in production after I approve proofs? Once you approve proofs and payment is processed, the job should move into production. You may notice the status label change as it transiti… Read answer How do I approve my order proofs before production? Approving proofs takes two confirmations: accepting the proof and authorizing the payment. Both are needed before the order can be released.… Read answer Do I need to approve proofs before my order goes into production? Yes. Orders do not enter production until you approve the proofs, unless you chose to skip that step at checkout. Your approval is the safeg… Read answer What happens if I selected 'Straight To Production' when I placed my order-will I need to approve a proof? No. If you selected Straight To Production when placing your order, you are not asked to approve a proof. The job skips that step and relies… Read answer Do I need to proof my order before it goes to production? Proofing is optional. You can request that your order be sent Straight to Production without a proof step if your artwork is already print-r… Read answer How long do I have to approve digital proofs before my order proceeds to production? When digital proofs are posted, you typically have a limited window to review and approve them. The exact length depends on your order type … Read answer What is the typical turnaround time for proofs on my order? Proof turnaround varies by order complexity. After you upload artwork, a new proof is made available for your review, and once you approve i… Read answer Can I expedite my order after approving the proof? Yes. Expedited delivery options are available for an additional fee, and you can choose a faster lead time after approving your proof. Selec… Read answer My order shows 'submitted for approval' even though I approved the proofs. What should I do? If your order still reads submitted for approval after you approved the proofs, the status may just need a manual check to catch up. Contact… Read answer Can I have my proof sent to a different address than my order? Yes. A hard copy proof can be shipped to an address different from where the finished order will go. This is handy when a designer, client, … Read answer
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