Can I upload multiple images in one PDF file for a single order? Booklets and brochures go in as one multi page PDF in reading order, while single sheet products take one design per file, so ask before mix… Read answer How do I modify or edit a PDF file that 4OVER4 provided from my previous order? If a PDF that 4OVER4 provided is hard to edit, they may be able to hand over the original editable source file instead, which makes changes … Read answer What should I do if my file upload is incomplete or missing files? Incomplete or problem files move your order into an ON HOLD queue until corrected files come in. Sending the fix quickly keeps the delay sho… Read answer How do I upload a vector file for a custom die-cut project? Supply an AI or EPS file with the cut path on its own layer or spot color, upload it in the custom project or cart form, and request online … Read answer Can I upload additional files or make corrections during the order process? Attach corrected files when rejecting a proof in the review system, or tell customer support what to fix, as long as it lands before product… Read answer How do I upload files for personalized or custom products like badges? Badges often need an Excel or CSV data file uploaded from the cart or emailed with your order number, noting which columns fill each name or… Read answer How do I correct a file upload or printing specification after the initial order? Whether the correction is the artwork itself or a specification like size or stock, flag it as soon as possible so it is caught before produ… Read answer Can I upload PNG files instead of PDFs for my print job? PDF suits nearly every job since it locks fonts, color and layout, but a high resolution PNG at 300 DPI at final size can work for some prod… Read answer Can I upload files larger than the email size limit? Email caps around 20 to 25 MB, so upload straight to your order in your 4OVER4 account, or share files over 150MB by Google Drive or WeTrans… Read answer What should I do if my file doesn't look right when I upload it? If the uploaded file looks off, with wrong colors, shifted layout, or missing elements, flag it before it reaches production so it can be fi… Read answer Will my file be shrunk or resized when I upload it for printing? Your artwork keeps the exact dimensions you submitted, and any margins seen during processing are just the file's process space, not a chang… Read answer Can I upload multiple art files at the same time when placing an order? Check with support before sending several designs, then upload each with clear names like FRONT and BACK, or choose upload later and email t… Read answer How do I upload files for large quantity orders? High volume orders skip the standard website upload, so email the sales team directly for help with file submission, specs and splitting big… Read answer Can I upload a multi-page PDF for products like event badges? Yes. Products like event badges accept a single multi-page PDF that holds your full list. Upload one multi-page PDF with your complete list … Read answer What should I do if I get a 404 error when trying to upload files? A 404 error or a broken upload link means the page could not load, not that anything is wrong with your file. You do not have to keep retryi… Read answer Can I upload the same file for both front and back of my cards? A single file holding both sides can go into the front and the back slots, and a two page PDF with page one as front and page two as back wo… Read answer What should I do if I can't upload a new file to replace my rejected proof? When the upload will not work, email the corrected file to 4OVER4 support with your order number as the subject and a fresh proof is built f… Read answer After I reject proofs and upload a corrected file, how do I know if it replaced the original file? Tell support the exact filename of the corrected file, which sides it covers and which files stay unchanged, so the tech team confirms the s… Read answer What should my PDF file include when submitting for proof review? Submit a PDF for proof review and make sure it shows exactly what you expect to see in print, with every layer and element visible as it sho… Read answer My online proof doesn't match the file I uploaded. What should I do? On screen proofs have color limits, but if layout or content is wrong, click Reject Proofs with a comment and the file rep posts a new proof… Read answer I rejected my proof and uploaded a corrected file, but the system hasn't updated to my new version. What should I do? Processing can take a little time after a new upload, so wait briefly, then ask 4OVER4 support with your order reference to confirm the file… Read answer Can I get a proof as a PDF file instead of reviewing it online? Proofs are reviewed on the Proofs Page in your account, but support can send a downloadable PDF for stakeholders, while only the account hol… Read answer What should I do if I uploaded the wrong file or selected the wrong specifications? Reject the proof, upload the correct file or note the spec fix in comments, and approve the new proof; nothing prints until you approve it.… Read answer Can I make changes to my file before I accept the digital proof? Yes. As long as the order has not been sent to print, you can request changes to your file. The support team can often make the adjustments … Read answer
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