How do I get designer assistance for my order? There are a few ways to get design help depending on how much you want to do yourself. You can set up artwork with free tools, or hand the w… Read answer What file formats and delivery methods does 4OVER4 accept for uploading designs? Common print-ready formats are accepted, with PDF preferred for the best result. Files are uploaded during the ordering process, and there i… Read answer Can I request design changes before my order goes to production? Yes. Design edits can be requested before, and sometimes even after, an order is sent to production. The sooner you reach out, the more like… Read answer Can I reorder a design I previously created without starting from scratch? It depends on where the design was made. Artwork created in the free online design tool is saved to your account and easy to reuse, while fi… Read answer How do I upload my logo to a business card? Adding a logo to a business card is done through the online design tool, and you have flexibility in how you build the rest of the card. Sel… Read answer How do I upload my own custom design for business cards? Once the product is in your cart, you get the option to upload your design. A print-quality PDF is suggested, and there are two file require… Read answer Is design assistance or file preparation help included with my order? Design assistance and file preparation support are available, though there is a step to complete first. An order needs to be placed online w… Read answer What should I do if I submitted the wrong design file to my order? Act quickly. Contacting support right away gives the best chance of swapping the file before the job starts printing. Contact customer suppo… Read answer What if I can't upload my design file during checkout? If the file will not upload at checkout, you do not have to abandon the order. Choose the upload-later option, finish the purchase, and add … Read answer What should I do if my design won't save when I try to proceed to checkout? If your design hangs on a loading or spinning wheel and will not save, the fastest fix is to let support check whether it saved to your acco… Read answer How do I upload my two-sided design files for printing? Two-sided files are uploaded from the cart during checkout, and the system lets you provide artwork for both the front and the back. Build e… Read answer How do I reorder the same business card design with a different name or detail? To change a name or a small detail, you edit the design file and place a new order. How you do that depends on whether you still have the or… Read answer Can I design my product before I place an order? Yes. The online design tool lets you build your artwork before you buy, so you can see and finalize the piece ahead of placing the order. Op… Read answer How do I review my design before placing my order? You can have your design reviewed before you authorize the order by ordering free online proofs through the instant price calculator. Reques… Read answer Can 4OVER4 upload design files to my order if I'm having trouble uploading? Yes. If uploading is giving you trouble, the team can attach the files to your order for you. Contact support and send them your design file… Read answer How do I communicate feedback or corrections to the design/art team after submitting my order? After submitting your order, feedback is shared through the proof step. Rejecting the proof lets you attach your comments so the file team k… Read answer How do I upload revised design files for my order? Revised files are uploaded directly through your account, and each new file goes back through proofing before it prints. Upload the revised … Read answer Can I edit a previously saved design in my account? Yes. Any design you save inside your 4OVER4 account stays with your account and can be reopened and edited whenever you like. There is no lo… Read answer Can you confirm that my order will be printed to a specific shape, such as a diecut design? Yes. If you want to be sure your job will be cut to a specific shape, such as a die-cut design, reach out to 4OVER4 with your order ID and y… Read answer Can I upload artwork via email if I'm having technical issues? Yes. If the uploader gives you trouble at checkout, or your file is larger than the online size limit, you do not have to stop your order. C… Read answer How do I get my artwork reviewed before placing an order? Yes. You can have a file representative review your artwork before you pay, but the order has to exist in the system first so the team has s… Read answer Do I need to separate artwork into multiple files if I have multiple products in one order? It depends on whether you are ordering the same product or different products. For multiples of the same product in one order, you can keep … Read answer What if the artwork file size doesn't match my specified order size? When your file dimensions do not line up with the size you ordered, contact support and the team will help you square them up. There are two… Read answer Can I reprint a previous order with different artwork? If the artwork is changing, the reprint function is not the right tool. Reprints are built to reproduce the same file, so a new design means… Read answer Can I reuse artwork from a previous order for a new order? Yes. If a design was already approved on an earlier order, you can reuse it on a new one without going through another proof. Reusing approv… Read answer What is the production turnaround time once artwork is received? Turnaround after your artwork is received is not a single fixed number. It depends on what you are printing, how many you need, and how busy… Read answer Can you provide a quote for reprinting an exact previous order with different artwork? When the artwork changes, the job is treated as a new order rather than a quick reprint, so the fast reprint pricing does not apply. To see … Read answer How do I order multiple products with different artwork but the same specifications? Yes. When you need several items with the same specs but different designs, you use sets. A set is a group of printed items that share the s… Read answer How do I submit my artwork and get a quoted discount applied to my order? To have a quoted price applied, place the order online as normal, then point the team to your quote so they can match it. Choosing the free … Read answer Can I hold my order if I need to submit new artwork? Yes, you can ask to hold an order, but timing matters. Contact the support team as soon as you know you need to submit new artwork or delay … Read answer I'm stuck after uploading artwork and can't complete my order-what should I do? If you are stuck right after uploading and cannot finish, the most common cause is a missing project name. Adding a name to your project usu… Read answer How do I reorder the same product with a different quantity and new artwork? Yes. You can reorder the same product with a new quantity and new artwork, and support will set it up for you. Just reference your earlier o… Read answer What if I need help with my order or artwork? 4OVER4's support team can step in at any stage, whether you are still prepping artwork or your job is already moving through production. If … Read answer How do I upload or replace artwork for an item in my cart? While the item is still in your cart, you can attach or swap the file at Step 1 of checkout. The review team only looks at the most recent f… Read answer How do I upload my own artwork for lenticular printing? 4OVER4 accepts custom artwork for lenticular printing. Because lenticular files have special interlacing and resolution requirements, the sa… Read answer What do I do if I need to upload revised artwork after my order has been pulled from production? If your order was pulled from production, you can upload the corrected artwork right back onto the order in your account. Once the new files… Read answer What should I do if I didn't receive my artwork files for my order? If 4OVER4 lets you know no files came through for your order, you can email the artwork straight to support and they will attach it to the o… Read answer
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