What file formats and delivery methods does 4OVER4 accept for uploading designs? PDF is preferred, with JPG, TIFF and EPS accepted, and if the file is too large for checkout, choose upload later and add the artwork from y… Read answer How do I upload my logo to a business card? Pick the right business card template in the online design tool, upload your logo file, and use a high resolution or vector logo in CMYK for… Read answer How do I upload my own custom design for business cards? Once the product is in your cart, you get the option to upload your design. The upload section appears during checkout or in your order deta… Read answer Is design assistance or file preparation help included with my order? Design and file preparation help is available, but the order must be placed online with a payment method on file before major design work ca… Read answer What should I do if my design won't save when I try to proceed to checkout? If your design hangs on a loading or spinning wheel and will not save, the fastest fix is to let support check whether it saved to your acco… Read answer How do I reorder the same business card design with a different name or detail? To change a name or a small detail, you edit the design file and place a new order. How you do that depends on whether you still have the or… Read answer Can I design my product before I place an order? Launch the free online design tool from the product page to build art at exact print size, with bleed, trim and safe zone guides, before you… Read answer How do I communicate feedback or corrections to the design/art team after submitting my order? Reject the proof with comments naming exact wording, colors and placement, and the file representative reviews your notes and contacts you a… Read answer Can I edit a previously saved design in my account? Designs saved in your 4OVER4 account reopen in the online editor at the right size, so you can update text, images or layout and reuse them … Read answer Can you confirm that my order will be printed to a specific shape, such as a diecut design? If you want to be sure your job will be cut to a specific shape, such as a die-cut design, reach out to 4OVER4 with your order ID and your a… Read answer Do I need to separate artwork into multiple files if I have multiple products in one order? Do I need to separate artwork into multiple files if I have multiple products in one order? It depends on whether you are ordering the same … Read answer Can I reuse artwork from a previous order for a new order? Previously approved artwork can go on a new order with self approval and no new proof, and a cart note with the old order number pulls the f… Read answer What is the production turnaround time once artwork is received? Time after artwork arrives depends on product type, quantity and the current production schedule, so ask 4OVER4 sales with your order detail… Read answer How do I submit my artwork and get a quoted discount applied to my order? Place the order online with the free online proof option, mention the quote in the order comments, and give support your order number to fix… Read answer Can I hold my order if I need to submit new artwork? Yes, you can ask to hold an order, but timing matters; contact the support team as soon as you know you need to submit new artwork or delay … Read answer I'm stuck after uploading artwork and can't complete my order-what should I do? The usual block after uploading artwork is a missing project name, so add one and continue, and contact customer support if the order still … Read answer What if I need help with my order or artwork? The support team helps with bleed, resolution and color mode checks, sizing, proof review, order changes, holds and reprints, by live chat o… Read answer How do I upload my own artwork for lenticular printing? Lenticular files need special interlacing and resolution, so the sales team confirms the requirements, guides your upload and checks files b… Read answer What should I do if I didn't receive my artwork files for my order? If 4OVER4 lets you know no files came through for your order, you can email the artwork straight to support and they will attach it to the o… Read answer
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