How can I make sure my file orientation is correct when ordering key cards or other items with specific directionality? For items with a required direction, like key cards used at door readers, the proof is where you confirm orientation before anything prints.… Read answer What should I do if my files don't upload successfully? If an upload keeps failing, the 4OVER4 team can help diagnose the issue and get your files in. Contact support with the file type, file size… Read answer How do I submit files for an order after placing it online? After ordering online, you can get print-ready files to 4OVER4 through the site or by email. Upload files directly to your order on the webs… Read answer Can I change the file size after placing an order? To print the same design at a different size, you reorder at the new size and provide matching files. Reorder the same design in the new dim… Read answer What should I do if I receive an order with a file problem notification but no details? A file-problem notice always comes with an explanation, so check your email for the details. Look for a message from the 4OVER4 team describ… Read answer How do I fix an order that's missing the file for print? If an order looks like it's missing its print file, start with a quick refresh. Refresh the order page first. The file may simply not have d… Read answer What file options and print specifications become available when ordering? Some print options unlock only after your artwork is attached. Print type and sides-printed choices, like 1/1 or 1/0, appear after you uploa… Read answer What should I do if previous job files are being saved when I place a new order? If an old file keeps attaching to a new order, confirm the right file with support. Contact support with your new file attached. Confirm whi… Read answer Can I email you a corrected file instead of placing a new order? Yes, you can email a corrected file instead of placing a whole new order. Email your corrected file to the team. They upload it to your exis… Read answer Can I access files I uploaded to a previous order? To retrieve artwork from a past order, ask the 4OVER4 support team. Contact support with the order number for the files you need. They confi… Read answer Where do I upload prize options for scratch-off products? For scratch-off products, prize options go in the creative files area during ordering. Upload your prize options in the creative files secti… Read answer Can I request that 4OVER4 use a specific image or file version for my print order? Yes, you can tell 4OVER4 exactly which image or file version to print. Contact 4OVER4 support and name the file or design variation you want… Read answer How do I resubmit files for an order on hold? When an order is placed on hold for a file issue, you can swap in corrected files yourself from your account without starting over. Log into… Read answer Can one order contain multiple different files with different quantities each? A single order line is built around one product setup and quantity, so mixing several different files each at its own quantity is not a stan… Read answer Can I submit a large order using an Excel file? Yes. For big or multi variant orders, an Excel sheet is a clean way to organize quantities, versions, and shipping details. Use a spreadshee… Read answer How do I update a file for an order that's already in production? Once a job is on the press, swapping a file is time sensitive and not guaranteed, so reach out immediately. Contact 4OVER4 support right awa… Read answer Can I change the file or specifications when replicating a previous order? The Replicate feature is built to rerun the exact same job, so it keeps the original file and specs. Any change means placing a fresh order.… Read answer Can I change my file or order details after placing an order? Whether you can change a file or detail depends on your order status. Before production, most changes are possible. Contact customer support… Read answer How do I upload a tax exemption certificate? You can send your tax exemption certificate to support with your order or job number and they will apply it to your account. Attach the cert… Read answer Can I change the specifications for a file within an existing order? Yes, spec changes on an existing order go through support before production. Contact 4OVER4 customer support with your order details. Specif… Read answer Can I place an order over email if the website upload doesn't work? Yes. If the website upload has technical issues, you can email your files and order details to support. Email your files and full order deta… Read answer Do I need to place an order before you can review my file? Yes, a file review happens after an order is placed, but you can avoid charges while it is checked. Place the order for the product you want… Read answer What should I do if my files are fully uploaded but the system won't let me continue to checkout? If files show 100 percent uploaded but checkout will not advance, use the upload later path to get past it. Select Upload files later to com… Read answer Can I include custom notes or size specifications with my order file? Yes. You can attach notes to your file or order to pass special instructions to the production team. Add notes for custom specifications or … Read answer Can I upgrade my order quantity if I haven't submitted all my files yet? Yes, you can raise your order quantity before your files are in. Contact support with the new quantity so they can update the order, then up… Read answer How can I reorder something I printed years ago but don't have the original file? Even without the original file, support can usually help. Reach out with your old invoice or order number and any details you have, and the … Read answer Can I submit files for a rush order and pay later? You can submit your specifications and files, and proofs can be shown through your account the same day. Payment is generally required befor… Read answer If my files need adjustments, will my order go straight to production? No. If the printer makes any adjustments to your files, the order will not move into production until you have reviewed and approved a proof… Read answer What's the latest deadline to submit files if I want my order completed by a specific date? The last date to submit files depends on your target delivery date and the product you ordered. Support can confirm the cutoff for approving… Read answer Do I need to have a credit card on file to place an order? Yes. A credit card on file in your account is required before you can place an order. You can add or update it in your account settings ahea… Read answer Can I use a saved card on file to pay for my order? Yes, a saved card on file can be used to pay for your order. If the site is not letting you attach it during checkout, support can help. Sel… Read answer What happens if the wrong file is printed on my order? If the wrong file was printed on your order, it is corrected with a reprint at no charge. Reach out with the details so the right items can … Read answer How do I fix a file size mismatch error on my order? A file size or dimension mismatch usually means the artwork you uploaded does not match the size you ordered. The fix is to resize the file … Read answer What should I include in my order file to ensure correct printing and cutting? To print and cut correctly, your file needs clear cut lines and enough bleed around the edges. Anything with a custom shape should be marked… Read answer What should I do if I receive a corrupted file error on my order? A corrupted file error can usually be cleared by re-saving and re-uploading the artwork. Work through these steps in order before reaching o… Read answer What does 'checking files' and 'awaiting tech review' mean on my order status? When your order shows checking files and awaiting tech review, the team is confirming that your files meet the printing requirements. Once t… Read answer What file size do I need for my order? File size really means your artwork dimensions, and the right numbers depend on the exact product you are ordering, since every item has its… Read answer What should I do if I discover my file is not print-ready after my order has been printed? If you spot a file problem after the job has already printed, the estimations department is the right place to go. Contact the estimations d… Read answer What if I need to verify the correct file or CSV data is being used for my order? Your online proof is the place to confirm the right file and any variable data are in place before the job prints. Open the proof in your ac… Read answer Can I delete old files from my order if I've uploaded new versions? If the portal will not let you remove an older file, a quick note to customer service keeps the correct one in play. Upload your new file to… Read answer Can I use the same file for multiple products in my order? Yes, one file can cover several products or sets within the same order. Note it in your order comments or tell your support agent which item… Read answer How do I submit additional files to my order after uploading? Yes, you can add more files to an order after your first upload. Contact 4OVER4 support and attach the additional files to your message. Ref… Read answer Can I send files via WeTransfer for my order? Yes, WeTransfer works well when a file is too big to upload directly to your order. Send the files through WeTransfer as requested. Contact … Read answer Can I use Canva files to create my print order? Canva is great for designing, but its native files aren't a print format. Export your design to a print-ready PDF before uploading it anywhe… Read answer
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