What file options and print specifications become available when ordering? Some print options unlock only after your artwork is attached. Print type and sides-printed choices, like 1/1 or 1/0, appear after you uploa… Read answer What should I do if previous job files are being saved when I place a new order? When an old file keeps attaching to a new order, send support the new file and confirm which one to use so they verify it before production … Read answer Can I email you a corrected file instead of placing a new order? Yes, you can email a corrected file instead of placing a whole new order. Email your corrected file to the team. They upload it to your exis… Read answer Where do I upload prize options for scratch-off products? Prize options go in the creative files section while ordering, and a blank proof is normal since the prize layer sits under the scratch-off … Read answer Can I request that 4OVER4 use a specific image or file version for my print order? Yes, you can tell 4OVER4 exactly which image or file version to print. Contact 4OVER4 support and name the file or design variation you want… Read answer How do I resubmit files for an order on hold? Open the held order in your 4OVER4 account and use the Upload button, or email the file to support, and it returns to the technical review q… Read answer Can one order contain multiple different files with different quantities each? One order line covers one setup and quantity, so different designs at different quantities usually go on separate lines, or ask 4OVER4 suppo… Read answer Can I submit a large order using an Excel file? An Excel sheet with clear column headers listing each design, quantity and variable data helps large orders, so share it with 4OVER4 to agre… Read answer How do I update a file for an order that's already in production? Send 4OVER4 support your order reference and corrected file at once, since a swap is not guaranteed and a job already printing needs a new o… Read answer Can I change the file or specifications when replicating a previous order? Replicate reruns the same file; to change the artwork, contact support. Size, quantity and stock can change with the edit option at step 1 o… Read answer Can I change the specifications for a file within an existing order? Give 4OVER4 customer support your order details and new specs, such as dimensions or paper type, and the team applies them before production… Read answer What should I do if my files are fully uploaded but the system won't let me continue to checkout? If files show 100 percent uploaded but checkout will not advance, use the upload later path to get past it. Select Upload files later to com… Read answer Can I upgrade my order quantity if I haven't submitted all my files yet? Tell support the quantity you want, and once they update the order and adjust the total, upload your files and review the new total before a… Read answer How can I reorder something I printed years ago but don't have the original file? Send 4OVER4 support your old invoice or order number and any details you recall, and the team checks your history to reprint, with or withou… Read answer Can I submit files for a rush order and pay later? Specs and files can go in and proofs can post the same day, but payment is typically required before the press runs, so confirm rush timing … Read answer If my files need adjustments, will my order go straight to production? Any adjustment the printer makes to your files sends a proof for approval first, and even Straight to Production does not skip that step whe… Read answer What's the latest deadline to submit files if I want my order completed by a specific date? The cutoff depends on your delivery date and product, so give 4OVER4 support the date to learn when files must be approved, with rush at ext… Read answer Do I need to have a credit card on file to place an order? Yes. A credit card on file in your account is required before you can place an order. You can add or update it in your account settings ahea… Read answer Can I use a saved card on file to pay for my order? Pick your saved card on file at checkout, and if the website will not let you attach it, send support your order number so they apply the ca… Read answer What happens if the wrong file is printed on my order? A wrong file printed on your order is fixed with a reprint at no charge, so send support a description and images of the error for an expedi… Read answer What should I do if I receive a corrupted file error on my order? Save the original files under a new name, compress them into a ZIP or STUFF archive and use Upload on that order, then contact support if it… Read answer What does 'checking files' and 'awaiting tech review' mean on my order status? Checking files and awaiting tech review mean the team is confirming your files meet print requirements, then a free online proof is posted a… Read answer What file size do I need for my order? File size really means your artwork dimensions, and the right numbers depend on the exact product you are ordering, since every item has its… Read answer What should I do if I discover my file is not print-ready after my order has been printed? A file flaw found after printing goes to the estimations department by phone or email, with your order number and a clear description, for r… Read answer
Didn't find your answer?
Our team replies within 24 hours.
%22%2F%3E%3Ccircle%20cx%3D%2235%22%20cy%3D%2219%22%20r%3D%2230%22%20fill%3D%22%23f59e0b%22%20opacity%3D%220.15%22%2F%3E%3Ccircle%20cx%3D%2233%22%20cy%3D%2229%22%20r%3D%229%22%20fill%3D%22%23f59e0b%22%20opacity%3D%220.1%22%2F%3E%3Crect%20x%3D%2275%22%20y%3D%229%22%20width%3D%2220%22%20height%3D%2219%22%20rx%3D%224%22%20fill%3D%22%23f59e0b%22%20opacity%3D%220.08%22%20transform%3D%22rotate(15%2080%2030)%22%2F%3E%3C%2Fsvg%3E)
