How do I upload replacement files if there's an issue with my order? Replacement files are uploaded through the same account link you used to place the order. Log into your online 4OVER4 account. Click the Upl… Read answer What file formats and sizing should I use when uploading corrected files for my order? You can upload corrected files at any point before production, and sizing them accurately is the key step. Size each file to the ordered pro… Read answer Can I delete old files and upload new files for my order? You cannot remove earlier uploads yourself, but that does not affect what prints. The newest files win. Old files cannot be deleted from you… Read answer What should I do if I don't receive the file upload instructions email for my order? Missing the upload instructions email does not hold up your job. You have a couple of ways to get your artwork to us. Sign in to your accoun… Read answer What happens if I accidentally upload duplicate files to my order? Duplicate or extra uploads will not disrupt your print job. The team works from the final artwork you intend to use. Let customer support kn… Read answer What happens if I upload a corrected file to my order? Yes, corrected files are welcome before your order goes to press. The update is treated as a normal revision. Upload the corrected artwork t… Read answer Can I upload higher resolution files before my order goes to production? Yes, you can send a higher-resolution file before the job presses, as long as it has not already entered production. Speed matters here. Con… Read answer What should I do if I get a 'problem with your files' message but no details? When you get a generic file-problem message with no specifics, support can tell you exactly what needs fixing, then you re-upload corrected … Read answer How should I submit variable data and embossing information for credit card printing? Embossed variable data is handled differently from printed artwork. Keep the numbers off the print file and supply them separately so they c… Read answer What file formats should I use for custom artwork on my calendar order? Calendar artwork prints best from vector or high-resolution files that are set up for print. Sticking to a standard format keeps your text s… Read answer What file format should I use when ordering letterhead? Letterhead prints cleanest from a high-resolution PDF built for print. A few setup details keep the type crisp and the color consistent with… Read answer
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