What does 'awaiting technical review' mean for my order status? When your order shows "awaiting technical review," our team is checking your file to confirm it meets our print specifications and quality s… Read answer What does a red dot on my order status mean? A red dot on your order status usually means your files have uploaded but are still awaiting review or approval, so the order has not yet mo… Read answer What should I do if I notice an error in my order specifications before production? If you catch a mistake in your order specifications before it goes to press, contact 4OVER4 immediately, because changes are only possible w… Read answer What should I do if I have unclear printing instructions for my order? Unclear printing instructions are best sorted out before you approve any digital proof. A quick check with support confirms we have your int… Read answer How do I create a custom die-cut shape for my order? A custom die-cut product needs a black mask file so the press knows precisely where to cut. Without that mask, the system cannot determine t… Read answer Do you offer mockups before I place my order? Yes. We can create a mockup or proof before production so you can confirm the design before committing to the full run. Provide a print-read… Read answer Can I request custom sizing or resizing for my order? Yes, custom sizing and resizing are available. Contact our support team with your order details and the exact dimensions you need, and we wi… Read answer How do I ensure true black color prints correctly on my order? A deep, true black comes from building a rich black in CMYK rather than relying on 100% K alone, which can print looking gray or washed out.… Read answer How do I provide mailing data for inkjet addressing on my order? When you add inkjet addressing to a mailing product, you send us your recipient list as a spreadsheet and we print each address directly ont… Read answer What should I do if items are missing from my order? If your package arrives short an item or a partial quantity, contact 4OVER4 customer support right away so we can track down the rest and ma… Read answer How do I place separate orders for products with different specifications? Yes, you can place separate orders for products that have different specifications. Each one should be set up on the website with its own qu… Read answer What should I do if I see a cart error saying a product is already in my cart but my cart appears empty? If you see a message saying an item is already in your cart but the cart looks empty, it is usually a display or sync issue rather than a lo… Read answer What should I do if I'm having trouble adding items to my cart? If a product is not showing up in your cart after you select it, a couple of quick checks usually clear it up. Use the design tool: make sur… Read answer Can I place multiple orders at once or save items in my cart? You can add items to your cart and leave them there while you prepare other products, so there is no need to check out one item at a time. B… Read answer What do I do if I can't load an item into my cart or the page keeps spinning? If an item will not load into your cart or the page keeps spinning, support can place the order for you so you are not stuck. Contact suppor… Read answer How do I remove duplicate items from my cart? Removing an item from your cart takes just a couple of clicks once you know where to look. Open the cart: the cart icon is in the top right … Read answer What happens to items I leave in my cart? Items left in your cart are not reserved indefinitely, so it helps to know they can clear out on their own. They can expire: items may disap… Read answer Where do I enter a discount or promo code? You enter a discount or promo code during checkout, and it applies to your order total right away. Where: at the first step of the checkout … Read answer What if the recipient doesn't know what to order? If someone has a credit or certificate and is not sure what to get, the easiest path is to browse by what they actually need, then narrow fr… Read answer Can I order custom cocktail napkins with my logo? Yes. Custom cocktail napkins can be printed with your logo, brand colors, event details, or any artwork, which makes them a popular finishin… Read answer Can I get free samples before ordering? Yes. Getting free paper samples before you order lets you feel the stock and see the print quality before spending any money. Confirm the pa… Read answer Will the same image print on both sides if I order double-sided printing? Double-sided printing (4/4) means both sides print in full color, but it does not automatically copy the same image onto both sides. Each si… Read answer What cutting tolerance should I expect for my printed order? Printed sheets are stacked and guillotine-cut in batches, so a small amount of shift is normal across a run and no printer can promise ident… Read answer Can I order custom printed items with just one side printed instead of both sides? Yes, most print products can be produced single sided instead of double sided. In the trade this is written as 4/0, which means full color o… Read answer
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