Question
What should I do if my uploaded file is rejected or has technical issues?
Answer
If a file is rejected or has technical issues that stop a proof from generating, you can fix it directly from your order page without starting over. Here is how the process flows.
- Re-upload: submit new files straight from your order page.
- Or redesign: use the free online design tool to build a print-ready file.
- On hold: while you correct the file, the order sits in an ON HOLD queue.
- Back in line: once your new files arrive, the order re-enters WAITING FOR TECHNICAL REVIEW and is handled first-come, first-served.
Contact customer service if you need a hand.
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