Nadia Petrov Customer Education Lead at 4OVER4.COM
Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
Question
What happens if a die becomes damaged-can it be repaired?
Answer
For custom die-cut orders, 4OVER4 manages the cutting dies in production, so a worn or damaged die is handled entirely on the production side.
- You do not own, store, maintain, or repair a die yourself
- If a die is worn or damaged, a new one is created from your artwork as needed
- Questions about a specific custom die-cut job can go to 4OVER4 support
Because the die is regenerated from your approved artwork, your cut shape stays consistent across reorders.
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