Question
What should I do if my printed product arrives with a defect?
Answer
If your order shows up with a defect, reach out to 4OVER4 customer support as soon as you notice the issue so the team can log it and start a resolution. Whether a defect is covered depends on the specific circumstances, so the more detail you share up front, the faster support can assess it.
Have this ready when you contact us:
- Your order number and the affected product
- A clear description of the defect and where it appears
- Photos that show the problem in good light
- How the product was handled or used after delivery
Once support reviews the details, they will confirm the next step, which may include a reprint or another fix depending on what happened.
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