What should I do if my printed product arrives damaged or crumpled?

Printed pieces can occasionally take damage in transit or leave production with a defect. Either way, reach out quickly and the team can arrange a fix, which often means a reprint.

• Contact support right away and describe exactly what is wrong (bent corners, creasing, scuffing, color or trim issues).
• Have your order number handy and take clear photos of the damage and the packaging, which speeds up the review.
• The team determines whether the cause was shipping or print quality and discusses options, including reprinting the affected pieces.
• Report damage promptly rather than waiting, since timely claims are easier to resolve with carriers.