Question
What should I do if my file has an error after uploading?
Answer
If you catch an error in a file you already uploaded, you can swap in a corrected version before it prints.
- Contact support with your order number and let them know a fix is needed.
- Email the corrected file directly, or reupload it through your account.
- Confirm the new file is print-ready so it does not trip the same error.
We replace the file on your order and post a fresh proof, so you can verify the correction before production.
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