Question
What should I do if I uploaded the wrong file or selected the wrong specifications?
Answer
If you have already rejected your proofs because the file or the specs were wrong, the fix is simple: send the corrected file and a new proof will be posted for you to review before anything prints.
- Upload the corrected artwork, or email it to customer support if the upload will not go through.
- Include your order number in the email subject line so it reaches the right job quickly.
- Note clearly what changed, especially if you also need a specification corrected.
- Wait for the new online proof, then review and approve it before production begins.
Nothing moves forward until you approve the updated proof, so there is time to get it right.
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