Sofia Ramirez
Sofia Ramirez Design & Templates Editor at 4OVER4.COM
Question

What should I do if I receive a product in the wrong size?

Answer

If your product arrives in the wrong size, contact 4OVER4 support with details and the actual measurements of what you received. The team will work with you to arrange a replacement and give you an estimated pickup or delivery time.

Include the following so the team can compare against your order:

  • The size you ordered versus the size you received
  • Measured dimensions of the delivered piece
  • Your order number and a photo next to a ruler if possible

Once the mismatch is confirmed, support arranges the corrected reprint and lets you know how the replacement will reach you.

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