Question
What should I do if I receive a misprinted or defective product?
Answer
If you receive a misprinted or defective product, contact 4OVER4 support with details of the issue and visual proof. Email the support address shown in your order confirmation within ten days of delivery. To process a reprint quickly without asking you to return the damaged product, support may request photo or video evidence.
Be ready to provide:
- Your order number or numbers.
- Photos or a video showing the defect clearly.
- Images of both sides of the item, if requested.
- A short description of what is wrong.
With clear documentation in hand, a representative reviews the issue and follows up with a solution, which often means a reprint of the affected pieces. The more detail you provide, the faster it can be resolved.
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