What should I do if I receive a file problem notification?

If you receive a file problem notification, start by checking your account and the support email for the specific details of the issue. The message explains what needs attention, and your order may still be in production or on hold pending your response.

• Read the details: check your account and the support email for specifics.
• Check status: the order may be in production or on hold.
• Do not assume: you may not need to resubmit the file.
• Confirm first: contact support with your order number to learn the exact next step.

Ask for specifics on the problem and the required action so you fix only what is needed and avoid delaying the order further.