What should I do if I placed an order with the wrong file or design?

If you sent the wrong file or design, reach out to support right away. Catching it before the job goes to print is the difference between a quick swap and a reprint, so speed matters.

• Contact customer support as soon as you notice the error.
• Provide your order ID and attach the corrected file.
• If the order has not printed yet, the team can usually swap in the right artwork.
• This is treated as a file update rather than a simple reprint, so the sooner you reach out the better.

Options and turnaround can vary by product and may change, so confirm the latest details on the product page or with support.