Question
What should I do if I notice an error in my file before printing?
Answer
Catching an error before printing starts is the ideal time to fix it. Contact customer service right away with the details and a corrected file.
- Reach out immediately: contact customer service as soon as you spot the error.
- Upload the fix: upload corrected files to the portal and let the team know to review them.
- Explain the change: clearly describe what was wrong with the original so the new version can be verified.
- Wait for confirmation: the corrected file is checked before printing begins.
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