Nadia Petrov Customer Education Lead at 4OVER4.COM
Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
Question
What should I do if I need to adjust invoices or apply credits to pending orders?
Answer
If there is a payment difference between invoices or you need a credit applied, 4OVER4 support can help as long as the order has not yet gone into production. Timing matters, so reach out as soon as you notice the discrepancy.
- Contact 4OVER4 support with your order number and a clear note of the invoice difference or credit you need applied.
- Credits and adjustments generally apply to pending orders that have not started processing.
- Once an order moves into production it may be too late to adjust, so flag issues early.
- Keep both invoices handy so support can match the amounts quickly.
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