Question
What should I do if I'm having trouble saving or submitting my design?
Answer
If you cannot save or submit your design, the cause is usually a stale browser session, and resetting it clears most cases. A clean login often gets the tool working again.
- Clear your browser cache and refresh the site.
- Log out, fully close the browser, then log back in.
- Try a different browser or an incognito window to rule out extensions.
- If it still will not save, contact support and describe what you are trying to order.
A cache clear plus a fresh login resolves most save and submit issues. Support can step in if it persists.
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