Question
What should I do if I have trouble uploading files to my project?
Answer
If the website upload is not cooperating, you do not have to force it. Email your files to support and they will attach them to your order.
- Email your files directly to customer support.
- Include your order number in the subject line.
- For very large files, send a file-sharing link instead of an attachment.
- Rename the file without special characters, which often clears upload errors.
Support can place the files on your project so nothing holds up production.
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