Question
What happens if there's an issue with my uploaded files?
Answer
If there is a problem with your files that prevents a proof from being created, the team will contact you with details about the issue, and your order is placed on hold in the queue until it is resolved. Nothing moves forward until the file is fixed.
- Notification: the team reaches out explaining the specific issue.
- Order status: the order is held in the queue while it waits.
- Fix: upload corrected files through your account.
- Help: contact support if you are unsure what to change.
Representatives are available Monday through Friday, 10am to 6pm EST by phone or email, and live chat support is also available.
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