What happens if my package is lost in transit?

If a shipment stalls or a tracking page stops updating, the situation is usually recoverable once support gets involved with the carrier. The key is to flag it early, especially if you have a hard deadline.

• Contact support with your order number and tracking number as soon as the package looks stuck (for example, it reads Preparing for Delivery but never moves).
• Include the date you actually need the items in hand so the case can be prioritized.
• Support opens an investigation with the carrier to locate the package or confirm it is lost.
• If it cannot be recovered in time, a replacement shipment can be produced and sent so you are not left without your order.