My files don't match the dimensions I ordered. What should I do?

A dimension mismatch puts the order on hold, but the fix is quick and handled entirely from your account. Replace the file with a correctly sized version and it re-enters review automatically.

• Log into your 4OVER4 account and open the order by clicking its order number.
• On the file upload page, upload the corrected file at the proper dimensions.
• Leave the order in place. It stays on hold until the correct files pass technical review.

Once the new file clears review, the order re-enters the production queue.

If the mismatch shows up on a proof instead, you do not have to accept it. Reject the proof and add clear feedback, and a technician will review your file and notes and send a corrected proof for approval. You can also contact support with the actual dimensions of your artwork and the order can be adjusted for you, so the sizing is confirmed before the job goes to production.