I'm having trouble uploading or designing files in your online tool. What should I do?

Trouble with the online design or upload tool is usually a browser or session issue, and a few quick steps clear most of them. If the problem sticks around, support can help once they can see what you are seeing.

• Refresh the page and try the action again.
• Clear your browser cache, then reopen the tool.
• Switch to a different browser or an incognito window to rule out extensions or a cached session.
• Capture a screenshot or short screen recording of the issue to send to support.

Sharing a screenshot or video with the details lets the team diagnose and resolve the problem quickly.