Question
How do I upload a new file when reordering the same product with design changes?
Answer
When your design has changed, the job is treated as a new order rather than a reprint, and you upload the new file when you place it. A reprint only applies when the artwork is identical, so any change means starting fresh.
- Start a new order for the same product
- Upload your updated artwork
- Review the free online proof if you want a final check
- Approve it to send the job to print
If you want the new run to match a previous job, contact 4OVER4 support with your previous order reference and they can help. Options and turnaround can vary by product and may change, so confirm the latest details on the product page or with support.
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