How do I know if my uploaded files were received correctly?

File receipt is confirmed in writing so you always have a record that your artwork arrived and is queued for review.

• Confirmation with details: after you submit files, the team confirms receipt listing the filename(s) and the exact timestamp.
• Where you see it: the confirmation is posted in your support conversation for that order.
• Proofs follow: new proofs are generated shortly after files are received and reviewed by the file team.
• If nothing shows up: if files are not reflected in your account, contact support with your order number and receipt can be verified for you.

Keeping your order number handy makes it faster to match your upload to the right job.