Question
How can I submit artwork files if I'm having trouble uploading them?
Answer
If the website upload will not go through, you do not have to fight with it. There are simple alternatives to get your artwork in.
- Email your files directly to customer service
- Or share a download link from a service like WeTransfer or a cloud drive
- Ask the team to confirm receipt so you know it landed on your order
Common upload snags are files that are too large or in a format the uploader does not accept, so a linked or emailed file usually solves it.
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