Question
What should I do if I received the wrong product (wrong finish or specification)?
Answer
If you received the wrong product, for example the wrong finish or a spec that does not match your order, contact 4OVER4 customer support and describe the issue in detail. Clear photos of the problem help the team confirm what happened quickly.
What to do:
- Describe the issue and how it differs from what you ordered
- Attach photos that show the wrong finish or specification
- Wait for your ticket: the team creates a case and reaches out to resolve it
4OVER4 stands behind its work and will address the mismatch so you end up with the product you actually ordered.
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