Question
What happens if I receive printed products with quality issues?
Answer
If your order arrives with a quality problem, such as missing letters, printing defects, or a coating that was not applied correctly, contact 4OVER4 support right away. Send clear photos and a detailed description so the team can see exactly what went wrong.
Here is how it is handled:
- Report it promptly with photos and a description of the defect
- The team reviews your case against what was ordered
- A reprint is typically issued at no charge when the issue is confirmed
- Return the defective order as instructed by support
Keeping the original pieces and packaging until the case is resolved helps the review go smoothly.
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