Question
What should I do if I receive damaged products?
Answer
If your order arrives damaged, 4OVER4 has a clear process to make it right. It starts with documenting the damage and ends with a refund once the returned items are inspected and approved.
- Contact 4OVER4 and send photos of the damage right away, as soon as you notice the problem and within the return or claim window shown on your order.
- Photograph the packaging as well as the product, and describe what went wrong, such as a folded decal, a crease, a torn box, or a print defect.
- Keep the original packaging until the issue is resolved.
- Return the damaged items using the UPS label 4OVER4 provides.
- 4OVER4 receives and inspects the returned items.
- After inspection and management approval, a refund is issued.
| Step | What happens |
|---|---|
| 1. Report | Send photos of the damaged product and packaging |
| 2. Return | Ship items back with the provided UPS label |
| 3. Inspect | 4OVER4 reviews and gets management approval |
| 4. Refund | Refund issued once approved |
Detailed photos and notes help the team tell whether it was a shipping or production issue and arrange the right resolution.
Ready to order?
Get your die-cut stickers printed at 4OVER4
