Question
What should I do if my banner or printed product is damaged when I receive it?
Answer
If an order shows up damaged or develops a problem after delivery, reach out to the support team by email and they will work with you on a resolution. Clear details and photos speed things up.
- Email support as soon as you notice the issue.
- Include your order information so they can pull up the job quickly.
- Attach clear photos that show the damage from a few angles.
- Describe what went wrong so the team can determine the best fix.
Keep the packaging and the product until the case is resolved, since photos of both can help document what happened in transit.
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