Question
What should I do if 4OVER4 has a problem with my uploaded files?
Answer
If there is a problem with your files, the team will contact you with the specifics (for example, a missing Spot UV layer) so you know exactly what to fix.
- Log into your account and find the affected order.
- Use the Upload button to send the corrected files.
- The order stays on hold until the new files are received and approved, which protects you from printing an incorrect version.
If you need a hand, support is available by phone Monday to Friday, 10am to 6pm EST.
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