Frequently Asked Questions

TOP Ten FAQs

Although some products are only available as 4 color on both sides, there are discounts associated with products that are available as 4over1 or 4over0.

However, we STRONGLY suggest that whether it is with us or with another vendor, you insist on 4over4 postcards. Studies have impressively indicated the effectiveness of any campaign where color is maximized.

(a) Cards:
All of our online prices for postcards, greeting cards, die-cuts and business cards are for jobs printed on our house stock which is a premium, 14-point coated cardstock.

(b) 8.5"x11", 11"x17", Posters:
Our 8.5"x11", 11"x17" and poster jobs are printed on 100# c/2/s text, 14-point coated card, or any other available paper option. The price varies, so please consult the pricing tables.

Please note that there are a number of new papers types that have been added to our products. You would need to check each product and quantity, to see what papers are available.

Some information about the two types of paper:
100# c/2/s text: USES: Brochures, Flyers, Sell Sheets, Product Sheets, Self-Mailers, Program Covers.

A first line, premium sheet coated on both sides. 25% thicker and heavier than 80# c/2/s text which is a sheet offered in base pricing by most competitors.

14-point gloss coated cardstock:
USES: Heavyweight Brochures, Oversized Postcards, Sell Sheets, Product Sheets, Self-Mailers, Catalog Covers.

Same thick stock used for our postcards. A first line, premium sheet coated on both sides. Substantially thicker and heavier than 100# gloss cover and 12-point cardstock which is offered by most competitors.

Yes we can. Simply send us the Publisher or Word files and we will attempt to open them here and convert them to a PDF to print.

Turnaround times vary by product, size, quantity, and other customizations. Most products at 4OVER4.COM can be ordered with turnarounds from 5 days to same day, depending on the size and quantity ordered.
Please navigate to the respective product page to see all listed turnarounds available for it.
For standard postcards and standard business cards, the turnarounds are typically 3 business days based on when the order is approved. Custom projects that have been formally quoted by our estimation department may have a longer turnaround.

At 4OVER4.COM, we work for FREE!

We do not ask you for your credit card information online when the initial order is placed.

After an order is successfully placed and your files have been uploaded or mailed to our offices, one of our representatives will review your files and check to see if there is anything that will prevent us from printing your job. If all is well, an online proof will be ready for you to view. The technical review and online proof is all Free of Charge. You will be sent an email to access your proof via our website. You will then have the ability to approve your proof online and send your order into production.

Only when you are happy with our proof and we have received your approval to proceed with printing, will you be asked to enter your credit card information. The turnaround time will begin once your approval of the online proof has been communicated to 4OVER4.COM and an approval email is sent to you.

Since we do not charge setup fees to begin with (as files are already provided), there are no discounts on reprint orders. In the case that you do want an exact reorder, simply log into your account an look under your order history. Once there, locate the order you wish to reprint and select the option "reprint" from the drop down menu at the far right. Simply follow the prompted steps to complete the order.
For more details please visit the link https://www.4over4.com/printing/reprints.

Although we can try to print any custom quantity, most products are limited to the quantities listed online. If you have further questions about a custom order or want to evaluate if your custom order would be possible please email us at support@4over4.com or call our offices at 718-932-2700 from 10am to 6pm EST Monday to Friday.

Legend: 4/0 = 4over0 = Full Color printing on the FRONT and nothing on the back

4/1 = 4over1 = Full Color printing on the FRONT and 1 color (normally BLACK INK) on the back

4/4 = 4over4 = Full Color printing on BOTH SIDES

The answer is "YES" and "NO". Some products are available as 4/1 and 4/0, while others are not. Please check the available color options when placing your order.

We're glad you asked. Here it is:

1. Design your Order

Note: Please make sure that you have followed our step-by-step guidelines before submitting your files. Doing so will DRAMATICALLY increase the likelihood of a quick turnaround and receiving print-ready files from you. If you are missing anything or incorrectly submit files, this will delay your free proof and subsequently, receipt of your finished order. Furthermore, we will review your files for free, but our FREE service is limited to ONLY one (1) free review

2. Fill out short ORDER FORM

3. Select from a list of FILE TRANSFER Methods
Note: Uploading your files is STRONGLY RECOMMENDED

4. ORDER NUMBER generated

5. E-Mail Confirmation that your order has been received

6. FREE TECHNICAL REVIEW

After an order has been successfully placed and your files have been received, we'll examine them FREE OF CHARGE. At no cost or obligation to you, we'll have one of our professionals at 4OVER4.COM review them. We'll let you know if there is anything that will prevent us from printing your job. If we find everything to be in order, we will put a proof online for you, once again, free of charge.

7. E-Mail Notification to view FREE Online Proof

If the free technical review reveals print-ready files have been received, an online proof will be ready for you to view, Free of Charge. You will be sent an email to access your proof immediately via our website.

OR

If there are problems with your files that prevent us from creating a free online proof for you to view, an email will be sent to you stating that there is a problem and what the exact problem is for you to fix. You will then be required to re-upload NEW CORRECTED files and we will once again review them and post an online proof if the problem has been corrected.

Note: If you are missing anything or incorrectly submit files, this will delay seriously delay your free proof and subsequently, receipt of your finished order. Furthermore, we will review your files for free, but our FREE service is limited to ONLY one (1) free technical review

8. Communicate Approval of Online Proof with 4OVER4.COM

The turnaround time will begin once your approval of the online proof has been communicated to 4OVER4.COM. The official turnaround time starts when you receive an email from our offices indicating that your order has been approved. The official time and date of that approval will be found in the email.

Note:If color matching is critical to your job, you can request a hard copy color proof (You will have an option to choose a hard copy color proof for an additional fee later in the ordering process). For purposes of printing turnaround, your order WILL NOT be considered ?approved? until the proof is signed and returned to 4OVER4.COM. Please keep this in mind.

9. Order placed into PRODUCTION. Turnaround time Begins:

The turnaround time will begin once your approval of (a) the online proof has been communicated with 4OVER4.COM or (b) the hard copy color proof has been signed by you and returned to 4OVER4.COM.

10. Real Time E-Mail Updates

Follow up emails will be sent when your order is in various stages of the production cycle, i.e: printing, cutting.

Depending on what method of shipping you chose, i.e: UPS, messenger or picking up from our location, your final email will alert you as to your job being ready for pickup or that it has been shipped or messengered. If UPS was used, your email will have a link to your UPS tracking information.

11. Order received by Client

If you need to reprint an order, the first step is to log into your account. Then go to recent orders or order history to locate the item you wish to reprint. On the "Actions" drop down menu on the far right select ""Reprint"". Make sure to double check the order details to make sure quantity, paper, finishes, and other details are correct! Then, complete the checkout process as you would for a normal order and complete the process until you get a new Order Number.
If you want to reprint multiple jobs, then in the drop down menu select add to cart instead of reprint. You can then proceed to checkout and place the order.

FREE/Promo Business Cards

Truthfully, there is no catch! We currently have two options for free business cards. The first option is 300 business cards that we will print for free and you only have to pay the standard USPS shipping fee of $5.95. The other option is 200 free business cards along with free shipping, making the whole order completely free! In order to obtain this completely free offer, you must share the promotion to your social media page when prompted to do so on the shipping screen.

As part of both of these offers, the 4OVER4.COM logo will be printed on the back of the business cards. Please note that there is a limit of one order of free business cards per account. For more details and steps feel free to visit https://www.4over4.com/printing/FREE-business-cards.

"When is comes to the Free Business Cards, there are fewer options in terms of design. For paper types you can either print on 14pt gloss and 14pt uncoated cover. However, for the standard business cards there are over 60 different paper types to choose from.
Additionally, Free Business Cards are always the standard size of 2"" by 3.5"", while the standard cards can be customized to any size. Another difference is that our Free Business Cards come with the 4OVER4 logo printed on the backside, while our regular business cards come standard with full-color printing on BOTH sides which you can customize with your own designs, our logo is not a part of them.
Finally, the Free Business Cards also only come in either a quantity of 200 or 300 units, and cannot have rounded corners, while the standard business cards can have multiple different quantities and rounded corners. For more details on each please visit each of the product pages! "

Want more than 250? No problem! Take advantage of our drastically reduced pricing for quantities up to 100,000.

Absolutely Not. You are only limited by your creativity.

Color Accuracy

(1) Monitors use RGB colors (red, green, blue) to display any colors. All printing presses print full-color images using CMYK colors (cyan, magenta, yellow and black). Because RGB has a larger color range than CMYK, you can create colors in RGB that do not exist in CMYK. These colors are said to be "outside the CMYK color gamut".

(2) If you created a file in Photoshop is in CMYK mode, then your monitor is still using RGB colors to display the CMYK colors. Secondly, because it is on a screen, the printed product may vary from what is shown on the screen.

Colors viewed on computer monitors may vary significantly from the appearance of the final printed piece. DO NOT TRUST the colors on your monitor unless you have a monitor that has been accurately calibrated to SWOP standards. Please keep in mind that 4OVER4.COM does not guarantee color matching.

If precise color matching is critical, we strongly recommend purchasing a hard copy color proof from 4over4.com.

Yes, you have three options:
(A) ONLINE PROOF
(B) HARD COPY COLOR PROOF
(C) STRAIGHT TO PRODUCTION

ONLINE PROOF ($0)
We recommend this proof where a “pleasing color” is acceptable. This service is free of charge and is a great way to view your proof as soon as it is ready. You will receive an email to access your proof via our website. Once you approve the order it will be sent into production. Please note that your monitor's calibration affects what you see on your screen. Colors viewed on computer monitors may vary significantly from the appearance of the final printed piece. Our online proofs are only meant to be a visual tool for proofing, and are only a rough draft of the final printed piece. Do not trust the colors on your monitor unless you have a monitor that has been accurately calibrated to SWOP standards. Because of this, 4OVER4.COM cannot guarantee exact color matching.

HARD COPY COLOR PROOF ($75)
If color matching is absolutely critical to your job, you can also request a hard copy color proof from 4OVER4.COM. This may include cosmetics, color swatch samples or any subject that must be critically true to color. You will receive an online proof and once that is approved the hardcopy proof will be sent to you. The cost for a color proof is $75. The price includes the shipping of the proof to you via UPS overnight. The customer is responsible for shipping the proof back to 4OVER4.COM. These color proofs are SWOP calibrated. Only SWOP color proofs will accurately represent the color in your digital file. These proofs must be returned prior to printing since they are used as a color reference for the press. Your job will not be considered approved until the proof is signed and returned to 4OVER4.COM.

STRAIGHT TO PRODUCTION ($0)
If selected, this option means that while you will still have an online proof created, the order will not be dependent on your approval before it is sent to production. If your job passes our free expert file review and no technical issues are detected, it will automatically be sent to production. You will only be contacted if there is an issue we cannot fix.

SWOP is an abbreviation for the recommended Specifications for Web-Offset Publications. SWOP standards are a set of specifications for color proofing that is used to ensure the consistency of color appearance between different print jobs. In short, SWOP defines the density of the four inks, namely CYAN, MAGENTA, YELLOW and BLACK (CMYK) that are printed, so that what prints on paper can match the supplied color proof. All our color proofing devices are calibrated to SWOP standards. All proofing systems must be calibrated to these standards or the printed piece will not appear as anticipated. Unless you have a high-end color proofer and have run SWOP color calibration software, there is no guarantee that any color proof you create will look exactly like the final printed piece. In particular, color inkjet and laser prints, are known to look substantially different than offset printing. Finally, because of differences in equipment, proofing substrates, paper, inks, and conditions between color proofing and production pressroom operations, color variations between proofs and the final product are to be expected, unavoidable and shall constitute an acceptable delivery. Postcards and similar products are produced in gang-run format and limitations of this format may result in a slightly greater variation. A 10%-15% deviation should be expected, and is held to be within generally accepted printing standards. 4OVER4.COM makes every effort to produce a reasonable representation based on the files supplied by the customer. However, 4OVER4.COM, as all printers, cannot guarantee 100% color matching.

Why would the color on your monitor and the color on the actual postcard vary? Simply because they use different methods for creating color. There are differences between what you see on your computer screen and the output of your color printer. In some cases, they can be quite different.

Color displayed on your computer monitor is created by projected or additive light. Red, Green, and Blue lights (hence the term RGB) are projected in differing strengths to form various color combinations. White results from combining Red, Green, and Blue at full strength.

Printed color, however, is reflected or subtractive color. The printed inks absorb (subtract) certain colors from the visible light spectrum -- what you see is actually the light which is reflected off the printed matter (paper and inks). Printed color is referred to as CMYK color because Cyan, Magenta, Yellow, and Black inks are used to create the colors.

As such, it is possible to create colors in RGB that you cannot make in CMYK. These colors are said to be ""outside the CMYK color gamut"". So if you are working in a photo editing program such as Adobe Photoshop, and are working in RGB mode, you can create colors that look great on your monitor, but are nonetheless impossible to print. This is because before a file can be printed on an offset press it must be converted to CMYK. If your image editing program has a ""CMYK Preview"" option, you should always work in that mode.

As a result of these different methods for creating color, color mismatches often occur between monitors and printers. The range of color which can be produced on a monitor differs from that of a printer -- both devices produce some colors which the other cannot. Further discrepancies occur because computer monitors are rarely calibrated to any standard settings and their colors shift as they age.

General

Our operating hours are Monday through Friday from 10 a.m. to 6 p.m. EST. During these hours you may call us at 1 (718) 932-2700.
You can also email us at support@4over4.com 24 hours a day.

We produce 4over4 printing at prices rivaling those of one and two color counterparts. 4over4 means that the front and back of a piece both have the four CMYK ink colors applied to them, making it the most colorful option. Here are some statistics to keep in mind:

1 People are 55% more likely to pick up a full-color mail piece before picking up one with less than full color.
2 Use of color on selling material can increase the likelihood of a purchase by 80% or more.
3 Brand identification is increased by 70% when color is added.
4 Printed publications are perceived 60% better when color is added.
5 Information is communicated up to 70% faster and 77% more effectively with color versus black and white.

With these statistics in mind, it should become clear to you that 4over4 printing is the best option to draw attention to you and the services that you offer.

In short: to make things easier and faster for you. When you first place an order on our website, you'll be required to add a payment method. However, we will NOT automatically charge your card once the order is generated. Nothing will be charged until we review the order and artwork and receive your approval.
If you want faster turnarounds, and have selected "Straight to Production" as the turnaround time on your order, we will charge the order on our end after our team of expert determined that the artwork was print-ready and met all our print standards for optimum results.
If you have "Free Online Proofs" selected for the order, then you will receive an email notifying you of your proofs where you'll need to review them and then authorize the charge on your end with the payment you entered into the order.

"To place an order, simply navigate to the respective product page of what you wish to order. Select all the specs that apply on our Price Calculator and click ""Add to Cart"" to add the product to your shopping cart. After you add all the products that you are intending to order, click on ""View Cart"" or on the cart icon on the top right corner of your screen. Once there please upload your files and follow the rest of the onscreen instructions to checkout and generate an order number online.

After we receive your order in our system queue, a print expert file-rep will be assigned to it. They will review your artwork and post free online proofs for you to view. An email notification will be sent to alert you once they are posted. However, if you have ""Straight to Production"" as the turnaround choice for your items, we will send the order straight to print, provided there are no technical issues preventing us from printing your artwork. You can then track production, completion and delivery dates through the ""recent orders"" screen on your account page or through the automatic emails we will be sending you every time a step in your print process is completed. For more delivery information, go to your account, locate your order and select ""Delivery Date"" or ""Shipping/Track"" to check the estimated delivery. "

We accept all major credit cards, cash, money orders, certified bank checks and PayPal. Please note that where cash. money orders and certified bank checks are concerned, we would need to receive the payment prior to the order going to production.

At 4OVER4.COM, we take pride in the quality of our work. In a recent survey, 99.1% of our customers said that we met or exceeded their expectations and that they would reorder from us again and recommend us to others. In fact, a tremendous amount of our work is generated from favorable customer reactions and recommendations. We also offer quality assurance to ensure that your job turns out exactly how you envisioned it. We will reprint your job free of charge if there is an issue due to workmanship defects. We place your happiness at the top of our list of priorities.

If you do have an issue with your order please email us at complaints@4over4.com with order number and clear pictures of the issue with the order.

At 4OVER4.COM, we stand strongly behind our work. If a job is unacceptable due to defects in workmanship, we will either reprint it and ship it to you at no cost or issue you a future credit. Please note that the original run must be returned to us and inspected prior to reprinting. This guarantee does not cover customer errors such as low-resolution images, poor photography, or incorrect copy. In accordance with our return policy, we must be notified of any issues within 10 days of receipt.

Furthermore, we print to industry accepted “pleasing color” standards, meaning that we will make every effort to produce a reasonable representation of your job based on your supplied materials but we do not guarantee color matching, so defects due to color matching cannot be honored.

However, if a color proof is requested for critical jobs, we guarantee the color proof to match the final printed piece within recognized industry standards.

We have been online since 1999, making us one of the first online printing companies. We ship to all 50 states and around the world, and we have been producing high quality, full-color printing for individuals and businesses day in and day out for two decades. Our growth stems from our commitment to customer service excellence. From easy file upload to free expert technical review and free online proofs, we set the standard for exemplary customer service. As we approach two decades of dedicated online service, we thank all of our customers for their support and loyalty, and we look forward to serving you for decades to come.

There are several possible explanations for the delay or delivery failure of e-mails from 4OVER4.COM. Here are a few ways to remedy the situation for future e-mail delivery.

1. We may have an incorrect e-mail address. To ensure your contact information is up to date, please login to 4OVER4.COM by either clicking the "log-in" button or "My Orders" button on the home page.

2. It is possible that your mailbox is full if our message size exceeds what your Internet Service Provider (ISP) allows. (Examples of an ISP include: Earthlink, AOL, etc.)

3. Your ISP may be using filters to reduce the amount of Spam (unsolicited e-mail) you receive. New e-mail tools that help customers reduce Spam may redirect emails from 4OVER4 into the "Spam" or "Junk" folder instead of your "In Box."

Adding us to your list of trusted senders should resolve this issue.

4. If you use a Spam filter, please check your preferences to make sure you have not accidentally flagged e-mails from the @4over4.com domain as "Spam". If the problem persists, please contact your ISP's technical support and ask how to "whitelist" e-mails from 4over4.com.

Finally, 4OVER4.COM sends several types of e-mails from real-time updates, to important emails containing links to your proofs, and emails with shipping tracking numbers. We are responsible in our use of e-mail, as detailed in our Company Policies. By using anti-Spam systems, customers run the risk of delaying or possibly not receiving e-mails from 4OVER4.COM.

Products

In some cases, yes. If a size is not available for a specific product, you can email us at support@4over4.com for a custom project quote, describing what you need and we will get back to you as fast as we can with an answer. Alternatively, you call us at 1 (718) 932-2700 from 10 am to 6 pm EST to receive a quote for your order.

Yes you can, however if you are using a PMS color, the PMS color will be converted to it's closest full color (CMYK) equivalent. Some colors have a tendency to noticeably shift in the conversion, so we suggest you consult with PANTONE's Solid to Process Guide which displays over 1,000 solid PANTONE (PMS) Colors, each shown alongside to its closest possible CMYK full-color process match. If you are a US customer, you can purchase a PANTONE guide at www.pantone.com.

As per industry trade customs, overruns and underruns not exceeding 10% of the quantity ordered shall constitute an acceptable delivery. According to these standards, 4,500 pieces on a 5,000 order is an acceptable order. Although such a scenario falls within an acceptable delivery, it is never the case at 4OVER4.COM. We understand that when you order 1000 cards, you would like to receive 1000 cards. The overwhelming majority of the time, we ship you more than you ordered free of charge. All orders are "counted" on an electronic counting scale before shipping therefore rarely, if ever, we may ship slightly fewer pieces than you ordered due to the inherent nature of the printing process.

If you plan to send your print job to a mail house, we recommend that you either order a greater quantity or inform a member of our team about your situation. Please keep in mind that if you are sending your postcards to a mail house or fulfillment center, there is also a trade standard of anywhere between 2-10% waste on the mail house's end. Therefore, please also be sure to consult with your mail house before ordering.

The price for our postcards is for one lot of the quantity ordered. For example, if you have a 4"x6" postcard that has a common front, but two versions for the back, you cannot order 2,500 of one lot and 2,500 of the second lot for the 5,000 price. This would be treated as two orders for 2,500 cards and priced separately.

For postcard orders, 5,000 4"x6" postcards weigh approximately 55 pounds and are packed in a box whose dimensions are 12" x 12" x 12". The maximum capacity for a box is approximately 55 pounds. Therefore, 20,000 4"x6" postcards would weight 220 pounds and would be packed in 4 boxes. Below is a chart with weights for common size and quantity postcards

1,000

4"x6" postcards

12 pounds

2,500

4"x6" postcards

30 pounds

5,000

4"x6" postcards

55 pounds

1,000

6"x8" postcards

24 pounds

2,500

6"x8" postcards

60 pounds

5,000

6"x8" postcards

120 pounds (2 boxes)

Yes. By clicking on "My Orders" and signing into your account, you can check at what stage of production your job is in. You will be emailed updates as to what stage of production your order is in.
Furthermore, when your order has been completed, you will receive an email with a link allowing you to track the UPS shipping of your order.

Sometimes customers want to order an 8.5"x11" product and "combo" smaller size products in it. For example, fit a business card, a 3"x4" card and a 4"x6" postcard in an 8.5"x11" card and pay the 8.5"x11" price. If you order an 8.5"x11" product, you will receive from us EXACTLY what you ordered, namely an 8.5"x11" sheet. You can put whatever you want on it, but WE WILL NOT cut down your individual smaller size pieces. If you attempt to do this, please make sure that all your cropping and cut marks are correct. WE ARE NOT responisble if your layout is incorrect and your "smaller" products do not back up or cut out correctly.

4/0, or 4over0, means that the front of a piece has the four CMYK ink colors applied to it, while the back has no ink at all.

4/1, or 4over1, means that the front of a piece has the four CMYK ink colors applied to it, while the back only has one ink color, usually black.

Finally, 4/4, or 4over4, means that the front and back of a piece both have the four CMYK ink colors applied to them.

File Preparation

We accept most popular file formats. However it is best to export all artwork to a PDF. This reduces any issues of us not being able to open someone's file if they are using a non-popular design program.

Have no fear though at 4OVER4.COM we're here to help. If you're not sure if what you did is printable, send us your files and we'll examine them Free of Charge. At no cost or obligation to you, we'll have one of our professionals at 4OVER4.COM review your files. We'll let you know if there is anything that will prevent us from printing your job. If we find everything to be in order, we will put a proof online for you free of charge. Even if there is something wrong, we will email you what the problem is to help you fix and revise your files.

Please keep in mind that submitting files that do not follow our proposed guidelines will delay your free online proof and subsequently, receipt of your finished order. If you are unsure if your file is printable please allow extra time for your order to be completed.

Before we send your order to print, one of our print experts will review your files. We will let you know if there is anything that would prevent us from processing your order. If we find everything to be in order, we will put a proof online for you.

However, if we find that there is something wrong, we will contact you via email to explain the problem and help you revise the files so that we will be able to print your order.

YES. However, it is strongly suggested that you do not use a thin border around your product. If you are designing your file with a border around the edges, it must be a minimum of 1/4" wide, plus the 1/8" we need for bleed. Due to physical limitations of guillotine cutting, borders thinner than that will most likely appear uneven. Also, critical type or images in the design must be at least 1/8" from the edge of the card. 4OVER4.COM is not responsible for type, art or images that are cut off if these guidelines are not followed.

A bleed is a term used in the printing industry that simply means that there is printing going right to the edge of the paper. When that occurs, bleeds must be incorporated into your file. For example, if you are ordering a 4"x6" postcard and there is printing all the way up to the edge of all four sides, you must incorporate a 1/8" bleed on all sides. In the above example, your file or page size must be 4.25"x6.25". If you were to draw guides on your 4.25"x6.25" image that were 1/8" from the edge all the way around, the area outside that box formed by your guides is the bleed area, and that area will be cut off. You must make sure that text and image you desire to appear on your card are comfortably within those guides. Another 1/8" within the guides is an acceptable safety zone.

We have taken out most of the guesswork for you by creating templates for our products. Please visit the link below to download the template you need. https://www.4over4.com/template_design/

NO. Most web graphics are 72 dpi which is not a problem. But when it comes to printing, the images or files that you submit must be 300 dpi, at final size, to ensure maximum sharpness and quality. Failure to do so may result in pixelation and blurriness in the final product.

Beware of Interpolation!
DO NOT interpolate! Here's the scenario. You created your files at a low resolution (ex: 72 or 150 dpi) and then you manually go and change the resolution to 300dpi. This results in asking the computer to calculate the pixels that are not there and to add new ones, thereby interpolating the image. Computers cannot add new data to sharpen the image, they can only add "filler" pixels. This usually always results in blurry and muddy images. Hence, if your original file was created at anything less than 300 dpi, it IS NOT acceptable to simply go and manually change the resolution to 300 dpi after the files have been created. Your files or images must be either recreated or rescanned at 300 dpi. Please remember that the image or file needs to be 300 dpi at FINAL SIZE. So if an image is 2"x2" at 300 dpi and then placed in a page layout program, such as Quark Express, and blown up 200% to 4x4", the resolution now is only 150 dpi. Please watch out for this pitfall.

Your files need to have a resolution of 300 dpi at the final size. If you do not have access to professional or adobe programs, then you can also calculate the number of pixels you need. For example, if doing a 4 x 6 size card, you need a file that's created at 4.25 x 6.25 at 300dpi. In pixels, you would need to multiple the dimensions by 300. In this case, for a 4 x 6 size card, you need a file that's 1275 pixels by 1875 pixels. Please keep this in mind when adjusting file sizes for bleed, etc.

Yes we can. Simply select the product which is closest to what you need, and in the CUSTOMER COMMENTS section of the order form, indicate your custom size. We can cut to your custom size at no additional cost. If you have any problems with this step, you can send an email to support@4over4.com or call us at 718.932.2700 from 10am-6pm EST.

PDF stands for Portable Document Format. It is a format that was developed by Adobe. Adobe PDF is a universal file format that preserves all the fonts, formatting, graphics, and color of any source document, regardless of the application and platform used to create it. PDF files are compact and can be shared, viewed, navigated, and printed exactly as intended by anyone with free Adobe Acrobat® Reader® software. You can convert any document to PDF using Adobe Acrobat software, namely Distiller or Distiller Assistant. (source: Adobe.com).

If you created your files in an "office program" such as PowerPoint, Microsoft Word, WordPerfect, Microsoft Publisher, etc, saving your file as a PDF will be your best option in trying to get your files over to us for review. Please remember, we review your files ABOLUTELY FREE OF CHARGE, so there is no risk or obligation by sending your files to 4OVER4!

JPEG: Joint Photographic Experts Group
TIFF: Tagged Image File Format

JPEG is a file format developed by the Joint Photographic Experts Group from which it got its name. JPEG, unlike TIFF, is a lossy compression, as information that is deemed unnecessary is eliminated. The losses can be very slight, or large, depending upon the specific file and image quality settings picked by the user. All JPEG files sent to 4OVER4.COM should be created at 300dpi and saved with maximum quality. (Please review our digital guidelines for more important information).

JPEG files tend to be MUCH SMALLER in size than TIFF files. The trade-off is that JPEG files contain losses in image quality but can be uploaded or emailed much faster than TIFF files. If you will send your printing order via regular mail, or have a high speed internet connection and will be uploading files, it is recommended that you send TIFF files. However, for those preferring JPEG files, as long as they were created at 300dpi and saved as maximum quality, the losses are generally very slight and unnoticeable in the final printed piece.

We highly prefer press-ready PDF files, but we can accept native files from Adobe Photoshop, Adobe Illustrator, or Adobe Indesign. We also accept eps, tiff, jpg, etc., and we can work with many print-friendly formats. Once you place the order and upload what you have, your order will go through file review before going to print. If the files are not acceptable, we will suggest a new file format or version via email.

File Transfer

We recommend either simply uploading your files during the order approval process or emailing them to us at a later time. We generally can accept up to 150MB to be uploaded online per file. If you have trouble uploading your file, or it exceeds 150MB, then simply select to upload files at a later time. You can then continue to generate the order online. Once you receive an order number, please email support@4over4.com with your files (or file transfer link using WeTransfer or similar) along with the order number.

FILE UPLOADING IS STRONGLY RECOMMENDED

The internet has provided a vehicle for savings of both time and money. Where before the advent of file uploading, fedex or a courier were the fastest means of transferring data among parties, the internet has allowed the transfer of information to occur faster and cheaper.

As a general rule, WE STRONGLY RECOMMEND beginning your ordering process by clicking on PLACE AN ORDER, and ending it later by UPLOADING your files to us. However, we realize that in some cases, file uploading may be difficult. Depending on the file size and your internet connection, uploading may take a long time and you may be involuntarily logged off of your connection for inactivity. Ideally, we suggest you use a high speed internet connection, such as DSL, cable, satellite or T1.

If you have a slow connection and/or your files are relatively large, luckily there are loss-less compression programs that allow you to compress your files. By compressing files, the file size decreases, and that in turn, decreases the file transfer time. Mac and PC users can use STUFF IT. Click here to download STUFF IT.

For PC Users, there is also WINZIP. Click here to download WINZIP.

Stuff It and Zip It are two programs that compress files. Compression software reduces the data size of a file. In its simplest form, similar "elements" comprising the data of the file are eliminated upon compression, and then recaptured upon decompression. This process is a lossless process, and as such, no image quality is lost.

For Mac and PC Users, there is Stuff-It and for PC Users, there is also ZIP-IT. These two programs enable faster file transferring on the internet. By compressing files, the file size decreases, and that in turn decreases the file transfer time.

For Mac and PC users there is STUFF IT.

Click here to download STUFF IT.

For PC Users, there is also WINZIP (ZIP IT).

Click here to download WINZIP.

If you have a slow connection and/or your files are relatively large, these programs will allow you to send your files faster and protected.

Also, if you are submitting files that you created in a page layout program, such as Quark Express, you MUST USE ONE OF THESE TWO.

You should create a folder, and in that folder place,

(1) your page layout file (i.e. your Quark file),

(2) ALL the fonts that you used in your file, and

(3) all of the 300 dpi CMYK images you placed in your page layout file. Then "STUFF" or "ZIP" that folder and upload the "STUFFED" or "ZIPPED" folder to us.

If you have any questions, please don't hesitate to call one of your friendly 4OVER4.COM representatives.

The internet has provided a vehicle for savings of both time and money. Where before the advent of file uploading, fedex or a courier were the fastest means of transferring data among parties, the internet has allowed the transfer of information to occur faster and cheaper.

As a general rule, WE STRONGLY RECOMMEND beginning your ordering process by clicking on PLACE AN ORDER, and ending it later by UPLOADING your files to us. However, we realize that in some cases, file uploading may be difficult. Depending on the file size and your internet connection, uploading may take a long time and you may be involuntarily logged off of your connection for inactivity. Ideally, we suggest you use a high speed internet connection, such as DSL, cable, satellite or T1.

If you have a slow connection and/or your files are relatively large, luckily there are loss-less compression programs that allow you to compress your files. By compressing files, the file size decreases, and that in turn, decreases the file transfer time. Mac and PC users can use STUFF IT. Click here to download STUFF IT.

For PC Users, there is also WINZIP. Click here to download WINZIP.

Shipping

All orders may be either picked up from our offices between the hours of 3pm and 5:30pm or can be shipped via UPS. Messenger service is also available for the five boroughs in New York. Please note that a standard order of 5,000 4"x6" postcards weighs approximately 50. If you are going to pick up your order, please take into account the size of your order and its respective weight. 4over4.com does not offer carry-out service.

If your order will be shipping via UPS, the system will calculate not only the shipping prices for various forms of regular and expedited service, but also let you know how long UPS GROUND (the cheapest option), will take to your destination from our offices.

No. Our turnaround time is measured as the time needed for us to complete your job and have it ready for you to either pickup, or send by courier or UPS. It is the amount of time it will take for your job to be completed and it starts when you give us your approval to print along with payment information. Shipping times are in addition to the turnaround times posted on our website.

Yes you can, however, only if your order has a single item in it. If you want to split ship multiple different products, you must place a separate order for each.

There will be a check box on the shipping screen that will allow you to select the option of split shipment. If you know the breakdown and the different addresses at the time you place the order, please enter this information on the screen of the order process.

Feel free to also email the instructions to support@4over4.com or speak to one of our team members by calling 718-932-2700. Once again, you MUST reference the order number in your email.

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